FM Specialist – Property Services (Hard)

Job description / Role

We are looking for a FM Specialist – Property Services to supervise, monitor and control the operations and maintenance of estate / property services and security to sustain the company’s vision, culture, architectural language and operational aspirations in the region.

- Assist in the Implementation of policies, procedures, and operational standards
- Assist in identifying needs and requirements for contract scoping
- Undertake daily inspection of properties to ensure adherence to MP’s policies, procedures, and operational standards
- Oversee FM vendor operations and monitor performance against set SLAs
- Input FM vendor performance summary into the VMS and other facility management systems on a weekly/ monthly basis
- Compile and aggregate FM vendor performance reports and communicate them to FM Management
- Handle FM complaints/ requests from tenants and customers and ensure closing of all tickets
- Liaise with vendors to resolve tenant and customer requests or complaints
- Liaise with Central FM for technical input or advice when required
- Perform metering activities and send information for invoicing
- Escalate major issues to FM Management
- Ensure the implementation of approved sustainability initiatives
- Ensure correct application of HSE standards
- Monitor the guarantees of contractors in regards to defects
- Assist FM Management in developing a commercial strategy for any FM function (e.g. district cooling, energy)
- Identify opportunities for continuous improvement to enhance performance and quality of work with a view of stakeholders’ expectations.
- Follow all relevant safety, quality and environmental management policies, procedures and controls to guarantee employee safety, legislative compliance, delivery of high quality products/services and a responsible environmental attitude.

Requirements

- Bachelor degree in Engineering or similar discipline is preferred
- 5 - 7 years of experience in Facility Management
- Experience in ICT and ELV systems maintenance, strong practical knowledge of facility mechanical and electrical systems and components, and deep exposure to the region

About the Company

ARCADIS is the leading global natural and built asset design & consultancy firm working in partnership with our clients to deliver exceptional and sustainable outcomes through the application of design, consultancy, engineering, project and management services. ARCADIS differentiates through its talented and passionate people and its unique combination of capabilities covering the whole asset life cycle, its deep market sector insights and its ability to integrate health & safety and sustainability into the design and delivery of solutions across the globe. We are 28,000 people that generate more than 3 billion in revenues. We support UN-Habitat with knowledge and expertise to improve the quality of life in rapidly growing cities around the world.