Food Service Manager

Qatar Airways

Qatar

Ref: GP388-895

Job description / Role

Employment: Full Time

Food Service Manager - Qatar Duty Free - Doha - Qatar

Qatar Duty Free (QDF) is an award winning subsidiary of Qatar Airways, the national airline of the state of Qatar and currently operates at the Departure, Arrivals, VIP and Premium Terminal of Hamad International Airport. As one of the fastest growing Duty Free operations in the world, Qatar Duty Free operates from the new Hamad International Airport (HIA). HIA is also home to the newly created QDF Food & Beverage Division which will set new benchmarks in airport hospitality.

You are joining an outstanding and progressive business with one team ethic that aspires to achieve “excellence in everything we do “.

Qatar Duty Free is on an exciting journey with many opportunities for you to contribute and grow, both personally and professionally.

Every success in your career with Qatar Duty Free

Reporting to the Food Service Manager, the assistant Food Service Manager (FSM) will deputise in the absence of the SM. Whilst, manage and control all QDF BOH/FOH operations at all other times. Further, the position will be responsible to provide oversight and coordination for associated QDF F&B businesses.

Operational
- Day to day management and oversight of all HIA and associated food and beverage operations
- Implements & maintains all F&B operational policies and procedures
- Contributes to future business development at an operational level
- Plans, identifies,communicates and delegates key responsibilities & tasks to QDF employees
- Organisation of all staff welfare,duties,grooming,schedules & training, food handling & Hygiene, HACCAP
- Through a process of mentoring and quality assurance,ensures that the highest possible standards are met and maintained
- Actively drives sales & improvements through operational performance
- Achieves financial objectives in accordance to the AOP and maximising revenues & profitability
- Customer care -both internally and externally
- Ensures all in store and marketing activity is correctly executed
- Assisting in the preparation of MIS
- Coordination of all stock controls and cash handling processes
- Initiates an ongoing product improvement program that ensures consistent improvement and evolution of the offer
- Ensure stock effective stock management is maintained at all times
- In Co-ordination with the FSM, reviews the F&B offer with the view to further develop the QDF brand to ensure its relevant, fresh, innovative and achieving desired returns
- Brings the benefit of their experience and knowledge to ensure the QDF, F&B offer is in line with the QDF brand equity and excellence achieving regional and global recognition
- Coordinates with and provides oversight to brand and menu development, HACCAP, training, marketing, logistics and general landlord support
- Ensuring SOP and policy compliance

Accountability
- Profitability & Operational Development
- Stock Control & Management
- Maintenance of Standards & Customer care
- Training & mentoring of Front of house employees
- International Industry Benchmarking

Management & Leadership

Sales
- Increase sales to maximise profitability while reducing costs through well managed operational controls
- Drive Sales and F&B improvements through analysis and support
- Propose measures to improve operational performance through correct promotional activity
- Ongoing review of sales results versus targets and budgets

Merchandise
- Formulates pricing policies by reviewing merchandise activities,determining additional sales promotion, authorization stock clearance and studying trends
- Liaise with buying department to ensure range and stock levels are consistent with business requirements
- Ensuring correct housekeeping & Health and Safety practices

Financial
- Achieve financial objectives by preparing staff and department targets scheduling expenditure, analysing variances and initiating corrective actions
- Maximise sales and profitability for the company
- Set individual targets by shift, by location, by day etc for duty managers and staff to achieve
- Set monthly sales targets
- Provide clear and accurate financial sales data and analysis

Customers
- Convert passengers into consumers through a process of staff mentoring, training, cultural understanding and by providing the highest levels of service and comfort
- Identifies current and future requirements by establishing rapport & connection with customers
- Take account of customers needs and shopping habits and competitor activity

Marketing
- Ensuring all in store marketing and promotional activity is executed correctly, on time and as specified
- Oversight and coordination of all marketing and PR activity and communication
- In coordination with the Food Service Manager, plan, initiate and run promotional activity to stimulate both interest and revenues, such as food festivals etc.

Development
- Ensures operational requirements are fulfilled
- Maintains staffing by identification of needs, assisting in recruitment selection, orientation, training, and employee development
- Maintain Qatar Duty Free standards by coaching, counselling, disciplining, planning, monitoring and appraisals
- Protects staff by providing safe and clean environment
- Liaise with training training department to develop and manage the company's sales and product training programmes

Requirements

- Trade Qualifications in both food preparation and service such as City & Guilds ( or equivalent )
- 7103 - Food & Beverage Service
- 7150 - Food Safety or CIEH Levels 3 /4 - Supervising Food Safety in Catering
- 4425 - Customer Service
- HACCAP Certified

Preferred
- Member of institute of Hospitality ( formally MHCIMA ) ( or equivalent)
- FSA or HACCAP certification experience

Essential
- Currently Restaurant Manager within a similar culture within an international Airport, Hotel or Shopping complex with a multi- million turnover business
- Health and Safety certification and expereince in HACCAP /FSA/USDA implementation
- Minimum of 5 years of progressively responsible F&B management experience

Preferred
- Worked with a major internationally recognised Brand

Job Specific Skills:
- Ability to manage a diverse and innovative brand mix in a challenging and demanding environment
- An ability to show continuous growth the business and revenue streams without sacrificing the offer, service, standards and customer care
- Implement and maintain the highest standards in food service and hygiene, creating a culture that is second nature and embraced as standard SOP
- Succession Planning
- Managerial skills- Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members
- Work closely with the Executive Chef ensuring consistent quality and service levels are maintained
- Stores and Warehousing
- EPOS and Cash reconciliation and handling with knowledge of cash office lodging and practices
- Working Knowledge of multi currency management

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.

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Consultant salaries in Saudi Arabia

Average monthly compensation
SAR 29,500

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