Fraud Analyst - Qatar Airways

Job description / Role

Fraud Analyst - Qatar Airways - Doha

In this position you will be responsible for minimising payment fraud by screening the credit card payments received for Internet and Call Centre transactions.

You will provide daily monitoring of all E-commerce and MOTO credit card transactions, monitor all received transactions for potential fraud and make decisions based on criteria from the manual along with interpretation of transaction details.

You will take decisions on whether to accept or decline transactions and in case fraud is suspected cancel the booking or request the call centre agent to do so. You will handle dispute, fraud, chargeback and RFI notifications from the central acquirer for Visa, MasterCard, Diners, Amex and UATP as well as collecting supporting evidence from the correct sources when responding to these issues.

You will also be required to take reasonable action as per company policy on recovering chargeback losses and maintain all actions in case management. Before shift closure you will perform daily fraud screening analysis.

Requirements

You will hold a Bachelors Degree and preferably experience in Airline credit card transaction processing. You will have a minimum of 2 years job-related experience working with finance, experience in detailed work and working with reservation systems as well as an eye for detail, analytical and problem solving skills and fluent English communication abilities.

Further to this you must be a team player, trustworthy and able to work independently. Chargeback handling experience and Data mining experience would be an advantage.

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.