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Job description / Role
Objectives: Job Purpose
- To oversee and supervise a smooth and accurate check-in/check-out operation in the Front Office and ensure that all concerns are addressed & escalated to the cluster site manager.
General Responsibilities
- Live and support The Living Adventure’s vision, ambition and purpose.
- Deliver highest quality service to exceed expectations.
- To be attentive to personal hygiene and grooming standards.
- Develop yourself by attending all trainings required in your department and property.
- Maintain safe and healthy work environment by following fire, health and safety standards at all times for self, colleagues and guests.
- To be flexible to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
Main responsibilities:
- Familiarity with all Front Desk and guest booking functions.
- Provides the Front Office Manager and Site Operation Manager with a summary of activities and operations during the shift by preparing a daily written logbook.
- Ensures guests satisfaction by resolving and taking appropriate actions on all guests’ complaints.
- Calls the Site Operation Manager and concerned Head of Departments without delay for any fire, bomb threat, burglary or death that has occurred on the premises.
- Calls the Front Office Manager, Site Operation Manager in case of guest accident.
- Maintains property’s level of cleanliness and sanitation (hygiene) in accordance with company standards by conducting inspections and taking appropriate action.
- Provide friendly and courteous service to guest and respond promptly to all requests in our scope of work.
- Resolve guests’ complaints & requests and liaises with the concerned departments.
- Be familiar with the operational procedures.
- Participate in regular meetings and briefings as scheduled.
- Understand and abide by all safety rules, emergency procedures and fire prevention regulations.
- Participate in any scheduled training for the related department.
- Ensures procedures for safety and security of guest belongings (e.g., lockers, left luggage etc.) are efficiently followed.
- Report to duty punctually wearing the correct uniform.
- Maintain a high standard of personal appearance and hygiene.
- Carry out other duties as assigned.
- Responsible for Handover and decommissioning.
- Responsible for the proper Key handling.
- Responsible for proper room allocation.
- Reporting to: Front Office Manager
- Subordinates: Site Operations Manager
- Desired start date: ASAP
- Duration: 6-7 months
Salary:
QAR
4500
per month inclusive of fixed allowances.
Additional benefits: Visa, Return Flights, Medical Insurance, Accommodation, Transport and Meals
Requirements
- Nature and length of previous experience: Have a minimum of three (3) years’ experience handling a similar role.
- Specialist knowledge: Prior experience working with PMS.
- Fluency in English is compulsory.
- Soft Skills and Personality traits: Passionate about people and service orientated.
- Demonstrates organizational skills and high attention to detail.
- A high level of interpersonal skills with ability to communicate with all levels of employees.
- Proven team working skills and able to work effectively and contribute in a team.
- Multicultural awareness and able to work with people from diverse cultures.
- Flexible and able to embrace and respond to change effectively.
- Ability to work independently and has good initiative under dynamic environment.
- Self-motivated and energetic
- Language Fluency: English
About the Company
We are an award-winning consultancy for the culture, entertainment and events sectors, enabling organizations to plan, staff and run amazing experiences with the best people.
We connect our worldwide clients with the right people to bring their permanent and temporary exhibitions, events and activations to life and we empower culture, entertainment and events professionals at every level with the right training, support and community to shine at the world’s leading visitor experiences.
Together with our clients, our teams give guests an unforgettable time at the world’s most exciting events, experiences and activations.
Our core services are Consultancy, Recruitment, Training & Operations.