Front Office Manager (Accommodation Services)

Job description / Role

Global Sports Event Qatar - Accommodation Services

Front Office Manager (fixed term contract until January 2023)

Role based in Qatar

What's in it for you?

Take the fantastic opportunity to broaden your horizon outside the common hotel business and play your role in delivering high quality hospitality services embedded in one of the world's most popular sports events. Benefit from this exceptional experience by advancing your skills, know-how and future career.

What you will be doing:

- Assist the Zone Operations Manager to manage a team of 250 plus employees
- Assist to manage the accommodation services for 10,000 plus rooms
- Assists in conducting interviews with new potential employees in coordination with the T&C department.
- To record all incidents or complaints and inform the management for a quick response and maintain guest satisfaction
- To ensure a strict control of room keys.
- To ensure proper completion of all local government requirements concerning guests.
- To ensure that all VIP's are checked prior to the arrival of the guest for 100% readiness.
- Advise the Management of the updated reservation status to help in marketing and business strategic decisions.

Requirements

Your experience and skills include:

- Minimum of 4 years Front Office operations experience in the hospitality sector is desired, experience in Qatar is a plus
- Fluent in English (spoken and written), any additional language is a plus
- At least 2 years of experience in a similar position in a large scale property
- Experience with larger teams of 250 plus
- Ability to work well under pressure in a fast paced environment
- Confident with Microsoft Word, Excel and PowerPoint
- Strong interpersonal, communication and problem solving abilities
- Highly responsible & reliable
- A hands-on approach is essential
- A valid driver's license, ideally in Qatar or an International Driver's License is a plus
- Knowledge in project- and/or risk-management is a plus
- Middle East hotel pre-opening experience desirable
- Service focused personality is essential and previous leadership experience required

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.