Guest Experience Manager - Waterpark

Job description / Role

Rixos Qetaifan Island North

Opening mid 2022, Rixos Doha Qetaifan will comprise a 345-key hotel, along with a souq encompassing 11,000sq m of leasing space, a beach club, a theme park and a waterpark. The resort will boast panoramic views of the Arabian Gulf. Slated to make its debut right before the World Cup, Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country's biggest draws will be Qetaifan Island North's waterpark attraction The Icon Tower, the world's highest tower of its kind, reaching 82 metres in height.

Guest Experience Manager- Waterpark

This position is responsible for the management of the Guest Experience team in the key areas of ticketing, turnstiles, towel/locker rental, information points, valet parking, cabana experience, and VIP experience.

What's in it for you:
- Be part of a unique and complex resort in Qatar
- Take advantage of opportunities to be recognized for your professional contributions
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

What you will be doing:
- Lead and manage the Guest Services and Butlers department.
- Manage colleagues including their daily attendance, grooming, coaching, and their personal developments.
- Recruit Colleagues, develop and train them.
- Develop and maintain departmental policies, procedures, and operational standards.
- Manage the ticketing system and ensure that there are procedures in place to generate the ticketing reports.
- Facilitate an efficient and secure entry process to the park.
- Develop and implement products to increase in-park revenue.
- Identify and develop financial/operational opportunities which will increase profit and efficiency for the park.
- Develop and implement strategies to improve operational systems.
- Develop and prepare the annual operating and capital budget.
- Listen actively and respond to guest feedback. Review and assess guest satisfaction results to continuously improve the guest experience and exceed their expectations.
- Manage VIP experience.
- Perform other duties assigned by the management team.

Requirements

Your experience and skills include:
- Degree/diploma in Hospitality Management or equivalent.
- Minimum of 2 years of experience in a similar capacity with proven track records
- Excellent reading, writing, and oral proficiency in the English language
- Experience in handling ticketing systems.
- Arabic Speaker will be preferred
- Waterpark experience will be preferred.
- Proficient in MS Excel, Word, PowerPoint.
- Strong leadership, interpersonal and training skills
- Service-oriented with an eye for details
- Well-presented and professionally groomed at all times

Your team & working environment:

At Accor, we are Heartists!
Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Qetaifan Island, Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!

Our Commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.