Guest Experience Supervisor

Job description / Role

Rixos Qetaifan Island North

Opening mid 2022, Rixos Doha Qetaifan will comprise a 345-key hotel, along with a souq encompassing 11,000sq m of leasing space, a beach club, a theme park and a waterpark. The resort will boast panoramic views of the Arabian Gulf. Slated to make its debut right before the World Cup, Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country's biggest draws will be Qetaifan Island North's waterpark attraction The Icon Tower, the world's highest tower of its kind, reaching 82 metres in height.

Guest Experience Supervisor- Cabanas - Waterpark

This position is responsible for the daily operations of Guest Cabanas while promoting and maintaining exceptional Guest standards. The role oversees and improves upon the day-to-day operations of Cabanas sales, buggy operations, F&B cabana orders and service .

What's in it for you:

- Be part of a unique and complex resort in Qatar
- Take advantage of opportunities to be recognized for your professional contributions
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

What you will be doing:

- Ensure the establishment and execution of all departmental goals.
- Facilitate efficient, convenient and secure cabana experience.
- Manage the operations and conditions of the buggies.
- Ensure that all colleagues provide the best possible service to the guest.
- Ensure that the department policies, standard operating procedures, performance standards, safety and evacuation procedures are implemented and maintained.
- Ensure that all team members have a complete understanding of and adherence to the policies, standard operating procedures, performance standards, safety and evacuation procedures.
- Develop, conduct, and maintain all training programs for colleagues, focusing on their development needs, providing them with new skills to meet the changing needs of the business
- Conduct communications briefings as required
- Handle Guest complaints.
- Prepare daily colleague break schedules and position rotation keeping in mind anticipated business, operating budgets, and standards of service
- Prepare and track individual colleague performance using ticketing system and other reporting tools
- Foster a harmonious atmosphere among colleagues and bring the team members together through team activities
- Maintain complete knowledge of all waterpark and hotel services/features

Requirements

Your experience and skills include:

- High School Diploma education or higher
- Minimum 1 year of experience in a supervisory position in a waterpark or related field proven track records
- Ability to work outdoor.
- Ticketing systems experience will be an advantage
- Excellent reading, writing, and oral proficiency in the English language
- Arabic Speaker will be preferred
- Proficient in MS Excel, Word, and PowerPoint.
- Strong leadership, interpersonal and training skills
- Service-oriented with an eye for details
- Well-presented and professionally groomed at all times

Your team & working environment:

At Accor, we are Heartists!
Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Qetaifan Island, Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!

Our Commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.