Job closed
Ref: GP388-935
Job description / Role
Guest Service Agent - Qatar Duty Free - Doha
As a Guest Service Agent you are responsible for providing QDF stakeholders with information about the Duty Free Shop, greet customers and answering questions, providing any necessary services to ensure a customer's satisfaction, either face to face or via telephone inquiry.
Tasked with ensuring that all stakeholders receive a high standard of customer service from the information desk and are satisfied with the service they receive.
You will be responsible in providing QDF stakeholders with accurate and helpful information including but not limited to products offered, ongoing promotional sales for some products, purchase of item, raffle draw inquiries and other queries about QDF and the shop as a whole.
Ensure you provide high quality customer service to all QDF stakeholders at all times and develop strong working relationships with other departments and employees at the shop and the airport as a whole. You will support the development of procedures from information desk including manuals and policies.
Requirements
You will have a High school qualifications (e.g. O level, Year10) preferably Diploma or Associate Degree or equivalent. With good standard of written and spoken English language skills, excellent telephone manner. You will demonstrate a focus on customer service satisfaction and strong interpersonal and communication skills.
About the Company
Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.
Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.
Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.