Guest Services Supervisor

Job description / Role

Guest Services Supervisor - Qatar Duty Free - Doha

You will be responsible to ensure management of security flow through the shop floor and compliance to laid down standards and procedures. You will support sales team to ensure their business runs effectively. Pays particular attention to the customer needs, returns, concerns and ensures that they are all provided with necessary assistance. Provides clear and constant feedback to the Duty Managers in the event of any opportunities or concerns. Manages any employee related problems on a shift basis and reports same to the DMs as appropriate.

You will guide and direct the Customer Service Agents and help assess their skills and monitor their performance reporting back the Assistant Operations Manager. Maintains a high level of Supervisory visibility on a shift basis. Performs routine safely inspection and constantly maintains safety standards throughout the Retail Operations.

Requirements

You will have a High School qualification with minimum 5 years of job-related experience required. Prior experience in retail would be an asset. You must be computer literate, with experience in people management, track record of team leadership and proven customer service skills. Preferably fluent in English and Arabic.

You have the ability to work in a high pressure environment. It is essential that you have knowledge of operational process, systems and procedures, trainings requirements. Must have a high degree as a supportive member of a team in a cross-cultural environment.

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.