Guest Services Team Leader

Job description / Role

Guest Services Team Leader - Qatar Duty Free - Doha

You will support GSAs in managing flow of passengers into QDF retail locations at the same time supporting the sales team to ensure their business runs effectively. You will manage the web/mobile sales inventory and coordinates the delivery of promotional materials. Conduct shift briefings of GSAs as well as communicating key operational messages, including commercial offers. Maintains high level of awareness of any customer issues that may arise regarding prices, out of stocks or staff complaints - brings to the attention of the DMs and Guest Service Officer.

You will supervise GSAs to ensure they continuously provide 5 star services to all passengers. You will motivate GSA team by shadowing on shop floor as well as leading by example during peak hours when it comes to passenger interaction and other duties and responsibilities as requested by Management

Requirements

You will have a Trade of Vocational qualification with minimum 3 years of job-related experience required. Prior experience in retail would be an asset. You must be computer literate, with experience in people management, track record of team leadership and proven customer service skills. Preferably fluent in English and Arabic.

You have the ability to work in a high pressure environment. It is essential that you have knowledge of operational process, systems and procedures, trainings requirements. Requires in depth knowledge of operational working practices and the day to day running of a retail company. Must have a high degree of self-motivation and flexible.

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.