Job closed
Ref: HP698-11027
Job description / Role
Home Delivery Customer Service Assistant - IKEA - Doha, Qatar
As part of the customer service team you are responsible for assisting customers within the home delivery section in professional manner. You will ensure receipt of cash, cheques etc., from all showroom transactions are properly completed and recorded.
All home delivery bookings will be processed by you with the highest accuracy and all articles are to be labelled and stored in the designated holding area. You will also handle routine customer complaints promptly and courteously, briefing the Duty Manager on complaints that require management assistance.
Requirements
Ideally you will have 2 years experience within a customer service environment and be educated to a High School level.
You should be customer focused and enjoy working as a team.
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.