HR Business Support Specialist (Flight Operations)

Job description / Role

HR Business Support Specialist (Flight Operations) - Qatar Airways - Doha

As HR Business Support Specialist, you will provide professional Human Resources support to Manager Human Resources whilst providing effective business partnership consultancy to the business area of Flight Operations. You will build relationships with key managers and leaders providing guidance, advice and coaching on all Human Resource practices, policies and procedures and contribute to the development and implementation of the Human Resource strategy in, organisational design, retention and reward and employment engagement.

Specific responsibilities of this role include the following:
- Work with key line managers in a consultancy role, assisting line managers to understand and implement policies and procedures.
- Together with the Manager Human Resources, drive the HR agenda and implement key actions as agreed.
- Provide HR support to the business, including documentation and approval process.
- Assist with the development of accurate job descriptions and the recruitment approval process.
- Operate as the communications hub for the HR team in QDFC ensuring information flow and sharing of knowledge.
- Implement Human Resources policies such as performance management, disciplinary and absence management.
- Provide advice and assistance on the performance evaluation and development planning process.
- Advise on pay and other remuneration issues including promotions and transfers.
- Communicate company policies, procedures and processes to the business.
- Facilitate and assist with providing training and coaching on key HR and management skills to the business.
- Management of employee changes or salary increases which don’t involve the recruitment department.
- Conduct research on Human Resources best practice and make recommendations as appropriate.
- Gather data and statistical reports to inform the Business Support process.
- Assist with composing correspondence and memoranda, reports and documents.
- Set up, organize and maintain department records so that they are easily retrievable by department members.
- Identify and drive communication and sharing of learning across the Human Resources Division to facilitate continuous improvement.
- Assist with the development of standard procedures for human resources activities and knowledge sharing processes and tools.
- Assist with specific HR related projects and participate in functional and cross-functional initiatives to build a high-performing organization aligned with the business strategy and leadership goals.
- Perform other department duties related to the position as directed by the Head of the Department.

Requirements

We are looking for a Bachelor’s degree graduate with a minimum of 5 years of job -related experience. An advanced degree or recognised accreditation in Human Resources is preferred. You should have a working knowledge and good understanding of the best practice HR Management theories, proven people management skills including experience in employee relations.

We need a creative and innovative individual who has the ability to design new and effective solutions to enhance HR functions, a people person who has the ability to build relationships and work well across functions and an independent worker who can act independently and work with minimal supervision.

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.