HR Officer (Business Support)

Job description / Role

HR Officer (Business Support) - Qatar Airways - Doha

The HR Business Officer is responsible for providing professional support and administration assistance to the HR Business Partner within the Business Support department. In this role, you will provide support to the business by providing guidance and sound advice on Human Resource policies, procedures and processes.

You will operate as the communication hub for Business Support department ensuring flow of information and sharing knowledge within the assigned departments. Assist in the development of standard procedures as well as focus on continuous improvement and consistency in HR processes and practices.

You will support the HR Business Partner on areas of work involving, research, benchmarking, communication and compilation of reports. Proactively gain client feedback to help the Human Resources function to improve service levels.

The key accountabilities of the job will include:

Operational
- Operate as the communications hub for the Business Support department, ensuring information flow and sharing of knowledge.
- Assist with composing correspondence and memoranda, reports and documents.
- Set up, organize and maintain department records so that they are easily retrievable by department members.
- Communicate company policies, procedures and processes to the business.
- Facilitate and assist with providing training on key HR and management skills to the business.
- Provide support to the HR Business Partner in conducting investigations
- Advise managers on the drafting of job descriptions and coordinates the recruitment approvals process.
- Provide assistance in monitoring employee performance through development plans and reviews.
- Prepare the documentation for changes of employment or salary increases which don’t involve the recruitment department
- Conduct research on best practice Human Resources practices and make recommendations
- Gather data and statistical reports to inform the Business Support process.

Innovation
- Identify and drive communication and sharing of learning across the Human Resources Division to facilitate continuous improvement.
- Assist with the development of standard procedures for human resources activities and knowledge sharing processes and tools.
- Assist with specific HR related projects and participate in functional and cross-functional initiatives to build a high-performing organization aligned with the business strategy and leadership goals.
- Focus on continuous improvement and consistency in HR processes and practices.

Relationship
- Build strong relationships with the Business Support department and Human Resources division.
- Develop effective working relationships with the Human Resource Managers and their client groups
- Position Human Resources as an effective, efficient and value adding resource.
- Proactively gain client feedback to help the Human Resources function to improve service levels.
- Work closely with members of the Business Support department and the Human Resources Division to provide continuity across the business.

Requirements

You must be a Bachelor’s degree graduate with at least 4 years experience in Human Resources.

We need you to have good understanding of best practice HR management theories, project management skills with the ability to prioritise and manage tasks simultaneously. It is important to have excellent interpersonal skills with the ability to build relationships and work well across functions. Fluency in written and verbal English is required as is fluency in verbal Arabic.

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.