IT Service Engineer

Job Title:- Analyst-IT Service Continuity (ITSC)
Duration:- Permanent
Location:- Doha, Qatar

Job Description:
OVERVIEW:
The IT Service Continuity Analyst role within the Executive Director Office is an important role, this role will ensure that primary department functions, reporting output and key activities are managed in an efficient manner. In addition, the SC Analyst will provide coordination, administrative and supporting activity to the Service Continuity function and IT Executive Office Programme Management Specialist as required.

ROLES & RESPONSIBILITIES:
• Perform a wide variety of complex and confidential tasks to support key Service Continuity outputs.
• Responsible for the facilitation, coordination, monitoring, and enhancement of Service Continuity operational processes.
• Responsible for initiating and tracking activities related to Service continuity testing plan.
• Responsible for day-to-day management, development, enhancement, and accuracy of Service Continuity lifecycle tracking and cross-departmental reporting outputs.
• Provide input and support to the development of testing exercises during various part of the Service Continuity process lifecycle.
• Coordination, custody and archiving of tender submission documentation and clarifications as required.
• Ensure Service Continuity documentation is up to date and meet the deadlines of all Service.
• Continuity annual plan such as Continuity plans focal points list, BIA RPO/RTO & RTA.
• Responsible for maintaining a central repository of disaster recovery information, artifacts, plans, test results, contact lists and other critical information required to manage an adverse event and keeping it up to date.
• Responsible for developing documentation related to Service Continuity testing exercise, coordinate activities with internal team sand 3rd party providers and others to plan, exercise and execute disaster recovery procedures.
• Direct activities of 3rd party providers to ensure that regular updates are occurring to technology recovery Standards and recovery procedures compliant with our underlying quality commitments.
• Coordinate with internal and external teams to ensure all established timelines are met for the Service Continuity activities.
• Assists Executive Office Programme Management Specialist preparing and formatting documents using Microsoft Word, Excel, and PowerPoint.
• General responsibilities also include administrative duties such as document management, coordination of Meetings, workshops, minutes of meeting, keeping inventory of systems, services and focal points, and other tasks as assigned by the Executive Office Programme Management Specialist.
• Confidentiality, excellent communication, and organizational skills are essential.
• Interacting with senior executives, interdepartmental management, of entities, vendors, and partners with high degree of efficiency professionalism.
• Demonstrate high level of attention to detail.
• Observe and apply strict levels of confidentiality and discretion all matters related to the performance of the role.

Requirements

SKILLS & COMPETENCIES:
• Strong knowledge and experience in IT service services and Service Continuity activity.
• Able to collect and interpret complex data, must be able to read, write and understand technical documentation, service contracts and services.
• Excellent organizational skills with ability to work unsupervised on multiple initiatives.
• High-level administrative and clerical skills.
• Maintain a high level of professionalism in communication, coordination, providing work leadership, training, and other high-level interactions.
• Ability to handle the most complex situations across multiple teams and departments.
• Demonstrate a sense of urgency, initiative, responsiveness, and attention to detail.
• Strong written, verbal, and interpersonal communication skills.
• Ability to effectively prioritize and execute tasks in a dynamic and high-pressure environment.
• Proven ability to deliver tasks on- time and adherence to deadlines.
• Proficiency with MS Office applications with advanced Excel and PowerPoint skills required.
• Excellent problem-solving skills, analytical thinking.
• Fluency in English, written and oral.
• Excellent command of English grammar and business writing.

EXPERIENCE:
• 5+ years of relevant full-time work experience.

Education & Certification:
• Certification and Accreditations that support the area of expertise.
• Beneficial Service Continuity Foundation
• Beneficial TIL Foundation, COBIT-19 and IS027001 knowledge
• Beneficial cloud certifications AZ900 or equivalent

About the Company

Vistas Global is a diversified group of businesses with interests in technology (Vistas Global WLL, Momenta WLL), human capital, media (Vistas Media ME-FZ LLC), digital, food & beverage (Nushi, Haagen Dazs, Caliburger, Kamats), engineering (Vistas Security, Vistas Engineering) and real estate.

The group was founded by Suraj Thampi, an entrepreneur who pioneered the business process outsourcing concept in the Middle East in 1998. Having successfully built and sold three companies previously, Vistas is now his fourth venture in the region. In a short period of time, Vistas has emerged as one of the largest professional service companies in the region, employing over 1,300 people across 5 continents, 8 Offices and 5 Time Zones.