Lead Business Process Re-engineering Analyst

Job description / Role

Lead Business Process Re-engineering Analyst - Qatar Duty Free - Doha

Drives and supports the delivery of business change and improvement initiatives, providing the technical/ administrative expertise required to ensure projects and other business activities are justified in terms of ROI , captured, documented and communicated accurately and effectively. Undertake data analysis and benchmark assessment, creates process mapping and prepare reports that support business optimisation initiatives, Maintain Project management , policies and procedures and other databases.

Accountabilities:

Operational
- Working with business optimisation team, Heads of dept. and other stakeholders to capture, develop and manage databases of standard operating procedures and other process documentation that supports business plans, business improvements and core activities.
- In conjunction with business optimisation team, as part of various project teams, work with internal and external awarding bodies and business improvement groups to contribute to the successful award and maintenance of business accreditations such as ISO ; Customer Excellence etc.,
- Capture Data , analyse and provide reports that ensure visibility of key team and project milestones and that support business decision-making
- Participate in various quality management and business improvement activities, including Continuity of cross-group initiatives and benefits from the same.
- Provide technical support to various quality business LEAN projects, providing expertise that adds value to the business owner.
- Develop, run and evaluate LEAN training workshops, in conjunction with L&D, group solutions and other people development entities.

Development
- Take responsibility for own ongoing personal development and growth of expertise to ensure keep updated on current and future developments in filed expertise
- Keep abreast of current business improvement models and trends.

Operational Safety
- Ensure full awareness of work health and safety requirements and expectations in order to minimise health and safety risks for self and colleagues.
- Ensure compliance to all relevant safety, security, quality and environment management policies, procedures and controls across the operation to guarantee employee safety, security, legislative, compliance, delivery of high quality service with a responsible environment attitude.
- Take a direct and personal interest in reported injuries incidents, near misses and hazards to ensure that appropriate reporting, investigation and response is being achieved.

Requirements

- Bachelor’s Degree or equivalent
- Lean /Six Sigma and /or other related continuous improvement programme

Preferred
- Membership of relevant professional institute ( s)
- Business re- engineering degree
- ITIL v3 Continual Service Improvement

Experience Essential:
- Specialist - minimum 5 years of job- related experience required
- Worked extensively with international organization standards
- Thorough understanding of business processes
- Effectively trained and facilitated individuals and teams
- Worked with project management tools ; Visio; excel

Preferred Essential:
- Worked within a retail environment
- BSI ( British Standards Institution ) - especially ISO9001 ( TQM )
- ERP Pre - implementation planning and business blue prints creation experience
- Auditing and compliance
- IT systems within business environments

Job Specific Skills:
- Technical expertise. Able to support and drive continuous improvement initiatives
- Work to highest professional standards
- Meticulous attention to detail. Able to take instructions concepts and drafts and create process flows,
- Expert in excel; Visio; PM Tools

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.