Loss Prevention Specialist (Retail)

Qatar Airways

Qatar

Ref: GP388-1048

Job description / Role

Employment: Full Time

Loss Prevention Specialist (Retail) - Qatar Duty Free - Doha

Identify areas of QDF that are susceptible to business risk and loss, implement Loss Prevention best practices, SOP’s and techniques to help maximise company profitability. Implementation of Fraud Management rules and queries and thorough analysis of trends and exceptions for the speedy detection and intervention of dishonesty.

Working in close liaison with the QDF HR team to collate information, gather evidence and conduct formal security investigations into all acts of dishonesty, negligence and breaches of procedure. Create and implement Loss Prevention training programmes for all levels of staff across all areas of QDF.

Requirements

Operational
- Support in the development and implementation of Loss prevention strategy and plans for all areas of the Qatar Duty Free business
- Oversee the Fraud Management system, Implementing Rules and queries that alert the business to dishonesty activity
- Review suspicious EPOS activity through the use of data analytics, trends and exception reporting, conducting investigations into alleged dishonesty and escalation of operational non-compliance to the relevant department Manager
- Detect areas of business risk particularly those vulnerable to loss, implement Loss Prevention practices to maximise company profitability and minimise risk.
- Work with key stakeholders on Projects & the development of best practice relating to Loss Prevention
- Develop and introduce Loss prevention/security SOP’s and work instructions
- Professional evidence and information gathering into all acts of theft, negligence and breach of security procedures
- Liaison with QDF HR for investigations into all security related incidents
- Work with the wider QDF security team to introduce operational compliance audits to validate that SOP’s and best practice are adhered to, liaison with operations and security management for any non-compliance identified
- Promote a Loss Prevention culture through building sound and strong working partnerships with all departments of QDF including, retail, food and beverage and distribution amongst others
- As and when required support in the supervision of contracted guarding services ensuring the service provided is in line with QDF requirements.
- Develop, maintain and deliver Loss Prevention & security training programmes applicable to all areas and individuals of the QDF business

Management
- Manage Security Officer and CCTV operators during security investigation and evidence gathering
- In Security Managers absence supervise and manage the security team and external guarding contracts

Leadership
- Drive Loss Prevention culture across QDF
- Lead the Security officer, Security supervisors and CCTV operators in detection and evidence gathering of security related issues and dishonesty

Development
- Take responsibility for own ongoing personal development and growth of expertise.
- Train and develop other employees, for proper succession planning and risk management.
- Assist in the response to any emergency or a major operational disruption affecting Qatar Airways or its subsidiaries, including support of the Qatar Airways Special Assistance Program.
- Train Qatari staff in the duties above.

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.

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