Luxury Retail Sales Assistant

Doha, Qatar

Ref: HP647-1592

Job description / Role

Employment: Full Time

Our client, a renowned luxury brand in fashion, is currently seeking to recruit a Sales Assistants-( 4 Nos.) . You will be directly reporting to the Department Manager

This position will be based in Qatar

The Store Sales Assistant represents the Company towards the customer. He/she is a sales professional in the luxury goods sector and puts his/her professionalism at the service of the corporate image and of the customer’s satisfaction and loyalty. He/she collaborates in achieving the quantitative and qualitative objectives for both the Department and the Store.

Is versatile, is at the service of a constantly operating Store in order to get the maximum customer satisfaction.

Is aligned to the style and qualitative standards of the Brand throughout the sales and after-sales process.

Collaborates with others colleagues, contributing to create a good store atmosphere and is focused on achieving a good performance.

Sale
- Is constantly up-to-date regarding fashion trends, knows and monitors competition.

Manages sales and optimizes each step of the sales process:
- Welcomes and recognizes regular customers
- Knows the customer’s needs, both expressed and hidden
- Presents and adds value to the product range
- Describes, recommends and contextualizes the product offer.
- Checks customer requirements while the product is being tried and responds to any further requests
- Promotes complementary, additional or differential sales
- Ensures customer loyalty by collecting the customer’s information and entering it into the DB
- Accompanies the customer to the cash counter, prepares the packaging and, if necessary, manages the payment.
- Thanks the customer, accompanies the customer to the exit, says goodbye and replaces the item sold.
- Participates in department meetings and Store Sales meetings.

Customer management and CRM
- Ensures that the after-sale service is carried out with the same spirit as the sale, following company standards in maintaining customer satisfaction and loyalty in order to promote the Brand image.
- Deals with complaints, with the support of a manager, if necessary.
- Takes full advantage of all contacts with customers in the Store to promote both the Brand and the Product.
- Conveys all information collected about customers to the management.
- Follow-up of customer requests.

Product
- Takes part in all in-store product presentations (of all product categories).
- Has an in-depth knowledge of all the products in the assigned Product range and is always up-to-date on the whole Product range in the Store.
- Ensures the correct management (cleaning, care, replacement, etc.) of the products in the sector he/she is responsible for.

Requirements

- Minimum of 2 years experience in Luxury Retail
- Arabic Speaker
- Professional and immaculate presentation
- Excellent communication skills
- Able to meet sales targets
- Maintains product display in his/her department and points out any necessary correction to increase sales.
- Knows available products in stock in order to maximize sales.
- Participates proactively in the year-end, sector and rotational stock take process by product category.
- Keeps the assigned position in order to prevent thefts, cooperating with his/her colleagues if he/she needs to leave it.

About the Company

We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work.

ManpowerGroup powers the success of many of the world's most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.

ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement.

Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including: