Manager Operations Control | Qatar Aircraft Catering Company |Qatar | Doha

Job description / Role

Manager Operations Control - Qatar Aircraft Catering Company - Qatar, Doha

Job Purpose:
Manager operations having overall responsibility of maintaining high standards in Unit Catering Operations, keeping in mind the organizational directives and policies and achieve high customer satisfaction, increase profitability and excellent employee morale.

To ensure the on time performance and effectiveness of the department through defined procedures, controls and personal management. To establish a flexible and skilled workforce to exceed the rapid demand of our esteemed passengers and business needs.

The administration of Catering Operations within set parameters, marinating the highest standards. To work closely with the positions direct reports to achieve the company’s goals and vision.

Requirements

Operational
- Manage all operational aspects of QACC to ensure that products and services are delivered to agreed standards and within budget.
- Manage and lead the development of all direct reports and departmental personal, to create a dynamic, high-performance team that can meet the operational needs of the fast-changing of our rapid-growth business and environment.
- Management of Ware-wash, equipment make up, Laundry and department functions of the business, to agreed standards and within defined budget limits.
- Develop, implement, and monitor on the job training programmes for the employees to ensure prompts response to communication/correspondence/information requests.
- Design and implement an appropriate audit programme to provide an objective, measurable assessment of the department’s performance.
- Responsible for the preparation of yearly budget requirements and forecasts for review by Vice – President-Operations.
- Lead the department continuous improvement management program to identify improvements in equipment and working procedures to obtained continued betterment in cost effective efficiencies and industry leading methods of operation.
- Accountable for the compliance, training and maintenance of health & safety, hygiene and environment

Development
- Take responsibility for own ongoing personal development and growth of expertise.
- Assist in the response to any emergency or a major operational disruption affecting Qatar Airways or its subsidiaries, including support of the Qatar Airways Special Assistance Program.
- Train Qatari staff in the duties above.
- Perform other department duties related to his/her position as directed by the Head of the Department.

Operational Safety
- Responsible to ensure that employees at all levels understand work health and safety requirements and expectations through provision of relevant QR Group induction, information, instruction, training and supervision.
- Ensure compliance to all relevant safety, security, quality and environmental management policies, procedures and controls across the operation to assure employee safety, security, legislative compliance and delivery of high quality service with a responsible environmental attitude.
- Ensure that all managers and supervisors understand work health and safety requirements and expectations to the extent that they can pass on relevant information, identify training needs and provide appropriate supervision in their workplace.
- Take a direct and personal interest in reported injuries, incidents, near misses and hazards to ensure that appropriate reporting, investigation and response is being achieved

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.