Massage Therapist

Al Mana

Qatar

Ref: HP129-222

Job description / Role

Employment: Full Time

Objectives: Our Massage Therapists are the go-to professionals for women. The incumbent will use their extensive knowledge and training to take our customers on a journey of wellness with a focus on an individualized experience. We want to ensure that our customers leave with “That Feeling” – this means they receive a professional service and feel pampered throughout.

Main responsibilities:
• Provide massage services to guests using props and/or products
• Provide body treatments to guests using body scrubs, wraps etc.
• Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning the service
• Keep up to date with current techniques and modalities related to their field of work Escort guests to and from treatment rooms
• Arrange workstation, treatment room, and/or drapes
• Frequently check with guest to promote comfort, safety and security throughout the service
• Promote and sell spa/salon services including retail offerings related to the Spa
• Clean, maintain, and sterilize tools
• Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift Monitor and stick to time schedule throughout the day
• Handle inappropriate guest behavior by following company standard operating procedures for inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing the supervisor/manager
• Maintain current skills and licensure in service area as per regional requirements Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications
• Maintain exceptional knowledge and understanding of the Spa products to best tailor to our guests' needs
• Meeting and greeting the customers, anticipating their needs and exceed their expectations at every opportunity
• Taking bookings and keeping the client record cards up to date

Requirements

Nature and length of previous experience:
• Minimum of 3 year's experience in a similar role

University Qualifications:
• Diploma in massage therapy and aesthetics

Soft Skills and Personality traits:
• Strong customer care skills
• Ability to work under pressure
• Excellent attention to detail
• A high standard of personal presentation
• Confident, professional and welcoming personality

Gender Preference:
• Female

Language Fluency:
• English is essential, Arabic would be an advantage

About the Company

Al Mana is one of the largest and most diversified groups in the region, operating over 55 companies in 8 countries and employing over 3500 personnel. Industries that we operate in include automotive distribution and services, real estate and investments, retail and luxury fashion, F&B, engineering, technology, media and entertainment. The group covers most areas of retail including luxury goods, beauty, fashion, home interiors, watches and jewellery. Operating over 300 outlets, Al Mana represents some of the largest and most successful brands in the world.

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