Ref: OP778-257

Job description / Role

Employment: Full Time

As Qatar’s leading medical services organization, we are offering you an exciting opportunity to be a part of our dedicated and enthusiastic team of healthcare professionals.

Our healthcare services are internationally recognized as a high standard, comparable with other developed countries. We have a countrywide network of hospitals and healthcare centers which utilize the most advanced medical equipment available today and provide care from highly qualified staff.

Now is your chance to be part of this world-class team!

The post holder will work under the directive of the Clinical Department Chair to coordinate the operational and performance management activities of the Department in ensuring that services delivered meet accreditation and HMC standards. A core responsibility of the role is to work with the Chair and the teams in developing and implementing the department’s Clinical Service Strategy in alignment with national and local needs and priorities and the hospital medical workforce are developing under the umbrella of an academic health system. A key responsibility is to support the clinical governance/patient safety agenda by promoting and embedding a clinical governance culture. The post holder will provide and analyse trends and learning from incidents and implement action plans aimed at improving the quality of care and safety provided to patients. The post holder will develop, update, manage and monitor deliverables and KPI’s against the service implementation plans and create robust and evidence based business cases linked to service improvement. The post holder will also liaise closely with the Executive Directors and Medical Director’s office and have a multidisciplinary approach to achieving goals and objectives of the department.

Responsibilities
- Supporting the Chairman of Clinical Departments in aspects of the operational management.
- Use clinical knowledge and expertise to facilitate the development and monitoring of Key Performance indicators.
- Facilitate the Chairs in medical manpower planning and workforce utilization modeling in conjunction with the Medical Performance Management Framework.
- Develop and monitor the compliance to key performance indicators including access/waiting time, and quality standards; focusing on ‘customer care’ and continuous compliance with the relevant accreditation standards.
- To provide expertise, support, training and advice in compliance to Corporate and departmental Clinical Governance standards. To ensure recommendations from the Quality council are implemented.
- Provide advice on patient safety, clinical risk and clinical governance issues to all staff as required.
- To provide support in ensuring that all staff have an understanding of Corporate incident and risk management arrangements and there is adherence to those policies.
- Support the Clinical Leads by ensuring that performance information is collated to provide a service perspective of incident trends followed by the implementation and review of action plans to ensure change is implemented.
- Monitor the compliance and implementation of recommendations issued by the AMOC and risk management committee and report on progress to the Chair and the Medical Director’s office. To ensure that all recommendations arising from Clinical investigations are implemented and sustained.
- Assist in resolving complaints / concerns that are relayed from the Patient and Visitor Centre in line with the Corporate Policy.
- To assist the Clinical Department to develop a clear service vision and strategy for the Department that is closely aligned with the Hospital and Corporate objectives.
- To assist the Clinical Department to develop and implement an annual Departmental Service Plan in association with the Head / Chairman and key staff within the departments in alignment with the strategic objectives and vision of the hospital.
- To assist the Clinical Department in service improvement projects that will deliver sustained improvements in the efficiency and effectiveness of services.
- To assist the Clinical Department in the development, implementation and monitoring of the Departments Capital Programme.
- To assist the Clinical Department in preparing business cases for the procurement process for all stock and capital items in close collaboration with the ED of the hospital. Staff Management
- To assist the Clinical Department to develop integrated workforce plans (medical and non-medical) which are in line with the Departments Service Development Plan and which supports the Qatarisation Programme.
- To ensure that all staff has their annual appraisal and that objectives are set and personal development needs identified and reviewed in accordance with HMC HR Policy.
- Ensure appropriate arrangements are in place to manage sickness absence in accordance with HMC Policy.
- To assist the Clinical Department to develop recruitment and retention initiatives that include succession planning and manpower reviews. Communications
- Ensure effective arrangements are in place to communicate both operational and business/strategic issues to all staff.
- Involve staff in the planning, implementation and evaluation of service improvement initiatives.
- Develop amongst all staff an understanding and appreciation of the Hospital and Department targets and business objectives.

Corporate Responsibilities:
- Contribute to the achievement of HMC Vision, Mission and objectives.
- Partake in Corporate Committees and/or service improvement projects where necessary

Requirements

Minimum Education:
- Masters in Healthcare/Business Management or equivalent level clinical degree
- Evidence of continuous clinical management / professional development.

Preferred Education:
- Healthcare Management postgraduate degree
- Recognized Project Management Qualification
- Clinical qualifications

Minimum Experience:
- Minimum 5 years experience of management in acute healthcare.
- Detailed Knowledge of Clinical Governance standards

Preferred Experience:
- Experience of change management including service redesign techniques
- 3-5 years clinical experience
- Experience in undertaking clinical audits

Computer Skills: Proficient IT skills with high level of competency in Microsoft office.
Language Skills: Essential to be fluent in written and oral English

Key Competencies:
- Exemplary personal standards of conduct and behaviour
- Initiative and ability to work with minimum supervision.
- Self motivated
- Able to work under pressure and to tight deadlines
- Ability to work with large and complex teams
- Inspires others and leads by example
- Personal credibility, with the ability to quickly gain the confidence of others including clinicians, managers, staff and users of services
- Excellent written and oral communication skills with proven ability to present written information in a concise and clear format.
- Ability to understand, interpret and present complex data

Problem Solving/Decision Making:
- Able to facilitate change and make things happen
- Ability to understand and drive service redesign
- Ability to interpret corporate strategic objectives within Divisional setting
- Effective negotiating and influencing skills
- Good analytical and reasoning skills

About the Company

Hamad Medical Corporation (HMC) is the principal public healthcare provider for the State of Qatar. HMC is committed to actively contributing to and enabling the sustainable development of Qatar and its people in alignment with the Qatar National Vision (QNV) 2030.

HMC believes in excellence in healthcare, education and research with each supporting the other to provide the safest, most effective and compassionate care to each and every one of our patients.

To meet the healthcare challenges of Qatars growing population, Hamad has transformed into a thriving and integrated Academic Health System which will make significant, positive impacts upon patient care, medical education and medical research.

In addition to three general hospitals (Al Khor Hospital, Al Wakra Hospital and The Cuban Hospital) HMC also manages five specialist hospitals (Hamad General Hospital, Rumailah Hospital, Womens Hospital, the National Center for Cancer Care and Research and Heart Hospital) which look after patients with the most prevalent conditions, including cancer, heart conditions, rehabilitation, and providing specialist treatment for women and children.

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