Nail Technician

Job description / Role

Scope and Objectives

The Nail Technician provides professional attention, consultation and uncompromised quality of service to the guests.

Job Responsibilities

- Adhere to the Spa Policy & Standard Operating Procedures manual.
- Act as an Ambassador for the spa representing the brand maintaining a professional appearance at all times.
- Knowledgeable about all aspects of services offered in the facility.
- Perform manicures, pedicures and related treatments for guest.
- Proactively educate guests about nail care, this includes making personal recommendations and softly "up-selling" products to guests when applicable.
- Assist in the coordination of salon services with other spa programs.
- Maintain ample inventory of necessary products to perform treatments, all in an orderly and neat fashion.
- Report for appointments on time and thoroughly review appointments after completing each service.
- Always maintain a courteous, friendly and professional demeanour with guests.
- Assist in the operations of the reception and thermal areas whenever possible.
- Maintain current professional license.

Administrative and Financial Responsibilities

- Maintain appropriate tracking of guest forms and ensure each guest signs one prior to treatment.
- Responsible for monthly retail and treatment targets.

Guest Quality and Operational Excellence

- Recognise arrivals of all VIP guests arriving in the spa facility and the hotel.
- Ensure the facility is in peak condition and clean at all times.
- Ensure guest / member preferences and special requests are accommodated to the best of the property's abilities.
- Ensure the salon is receiving positive ratings in guest satisfaction survey.
- Maintain guest confidentiality at all times.
- Deal with any guest complaints, comments or concerns with discretion and urgency.

Talent and Culture / Team Communications

- Participate in daily / monthly communication and meetings.
- Support the rest of your colleagues when requested.
- Understand and adhere to the Accor Code of Ethics.
- Attend product knowledge or education classes related to this position.
- Maintain a positive relationship internally and with external departments in the hotel.

Health, Hygiene and Safety

- Follow all safety procedures and practices of the property; lead by example.
- Ensure guest satisfaction at all times by assuring safety and service is always the first priority.
- Report dysfunctional equipment to management.
- Report any potential hazards or emergencies so they can be rectified immediately.
- Files, clippers, cuticle cutters, and other implements need to be presented to each guest in a sterilised hygienic pouch and only opened in their presence.
- Handle emergency situations with urgency and discretion.
- Maintain peak conditioning of the facility at all times through cleanliness and hygiene.

Requirements

Education and Experience

- Nail Technician certification.
- Minimum of 5 years' experience as a Nail Technician.
- Previous experience in a 5-star hotel or day spa is recommended.
- CPR - Basic Rescuer.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.