New Product Introduction Manager

Job description / Role

The Manager, NPI responsibilities include but are not limited to:
- Liaise between Telco Partners and internal operation, product and commercial teams in order to deliver our client value proposition
- Review and contribute to the our client and partners’ service descriptions, proposal templates, customer presentations, marketing communications, and interfacing processes. This may involve, in certain cases, full development of these documents.
- Take part in the Service Pricing, Benchmarks, and Business Case preparation
- Project manage the introduction of new services within partners’ organization (ensuring required signoffs from relevant departments, business and technical support systems updates, pricing approvals, technical pre-requisites implementations, …)
- Report periodically to the Executives about progress, issues, or delays and follow up on a regular basis with all stakeholders
- Assist in sales training and non standard pre-sales for new services
- Prepare On-Demand and Periodic Service Performance Reports to Service Management teams
- Propose and Prepare Service Promotions and related Business Case
- Propose and Introduce Service Enhancements
- Take part in developing/evolving the Managed Services Roadmap
- Conduct presentations as needed to promote our client products and services
- Build good relationship with the partners’ different departments at different levels
- Assist in other relevant activities and projects as necessary for the successful operation and business of our client

Work with the our client and partners’ (e.g. Telecom operators) various departments for the introduction and launch of our client managed services:
- Marketing (strategy, service development and management)
- Operation and Business support systems (CRM, Design, …)
- Billing, Sales, pre-sales, Customer Care and Operations

Requirements

- A minimum of 8 years of relevant experience Computer and Communications Engineering Degree required
- CCE or University Bachelor degree in relevant discipline
- Relevant Master’s degree and certifications are a plus
- Excellent understanding of the Telecom operator environment, more particularly data services
- Strong project management experience
- Excellent communication, presentation, and partner relationship development skills
- Good command of English and Arabic

Strong experience within service provider environments covering:
- Communication technologies, networking, security, systems and IP infrastructure applications
- Service delivery and service assurance
- Processes and procedures development
- Product/managed services development

About the Company

First Point Group (FPG) is an award winning specialist telecommunications recruitment company with a network of global offices based in London, Dusseldorf, Madrid, Dubai, Hong Kong, Shenzhen, Mexico City and Dallas. Our multi-lingual staff speak 20 different languages and we work across over 140 countries worldwide, giving FPG a truly global reach.

Our complete focus on the telecoms market has enabled us to become experts within our industry, and trusted recruitment partners to clients such as Ericsson and Huawei. We work with a wide range of businesses, from the worlds largest telecoms operators and vendors, to emerging suppliers and consultancies and recruit for both permanent and contract positions.

This combination of global reach, local knowledge and industry expertise ensures FPG can support our clients wherever in the world they wish to recruit or work.