Operations Support Administrator - Al Futtaim Vehical Rental

Job description / Role

Operations Support Administrator - Al Futtaim Vehical Rental, Doha, Qatar

To support and manage the operations administration roles and responsibilities. Ensure management and monitoring of all process and polices is in compliance with ISO requirements. Manage internal communications ensuring that the rental/Lease and fleet teams provide exceptional customer service levels.

Support leasing, rental and other AVR divisions in processes improvements. Management of driver allocations and schedules on a daily basis along with management of the service bookings.

Requirements

As an Operations Support Administrator you will be reporting to the Operations Manager. Your duties will include ensuring compliance of procedures and recommending new procedures or changes to existing procedures so that revenue and vehicle movement is accurately and completely accounted for. Ensure accuracy of documentation and system entry to achieve zero-error records.

You will also be responsible to maintain all AVR documentation & administration for all areas of the business as well as the management of the online Booking system, management for drivers allocations and schedules, coordinating with all internal teams, along with monitoring compliance and compilation of all complaints, call monitoring, customer feedback, and rental and lease inquiry logs.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.