QR Holidays Manager Operations

Job description / Role

QR Holidays Manager Operations - Qatar Airways - Doha

Qatar Airways Holidays currently have an exciting opening for a Manager Operations in our Holidays division, a pivotal role within the team.

You will be responsible for the operational management of Qatar Airways Holidays and Discover Qatar. You will ensure that the daily business of the division, its outstations and implants are performing according to company procedures and policies, and achieving outstanding customer satisfaction through all QRH touch points in addition to being responsible for sales performance of the Operations team across the network. You will be working closely with all department heads in working towards migrating sales online across all QRH/Discover Qatar touch points.

Specific accountabilities are:
- Developing processes that support the growth of the business unit.
- Creating a continuous process of assessment and change, increasing turnover while keeping costs stable.
- Identifying areas for automation within the unit, including inter-departmentally such as Finance, Contact centres.
- Project managing new partner integrations
- Ensuring the operations of QRH and Discover Qatar and its outstations and implants are run with the highest quality of service to customers and in line with the company policies and procedures achieving a 95% error free operation.
- Integration of Discover Qatar operations into a single unit achieving economies of scale and efficiencies and identify areas for operational change, driving efficiencies and improvements in customer service.
- Managing of all Operational matters across all QRH offices in Qatar and outstations (currently 7), covering sales, financial, operational efficiency and staff performance matters.
- Integration of QRH into Qatar Airways Sales channels.
- Implementing future joint ventures and country launches.
- Responsible for staff matters, including recruitment, training and performance management.

Requirements

You will have a Bachelor's degree or equivalent with 8 years of job-related experience. You will have previous work experience in a travel agency or tour operator at management level. Online retail/retail and contact centre management experience are definite advantages for this role.

You will have the ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills are essential. You will foster teamwork among team members and ensures that all are align to the objective of the department.

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.