Quality Assurance Manager

Job description / Role

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Job Description

An extraordinary guest experience begins with you. As Quality Assurance Manager, you will ensure a warm welcome feeling for our guests as soon as they arrive.

What's in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

- Jobs involve all aspects of delivering optimum quality of a company's services
- Monitoring, inspecting, and proposing measures to correct or improve a hotel's final products and processes in order to meet established quality standards.
- Conduct regular inspections and audits of all areas of the hotel, including guest rooms, public areas, dining facilities, and service delivery. Identify areas for improvement and work with department heads to address deficiencies.
- Provide training and guidance to hotel staff on quality standards, best practices, and guest service excellence. Organize workshops and training sessions as needed.
- Collect and analyze guest feedback, reviews, and surveys to identify trends and areas of concern. Develop action plans to address issues and improve guest satisfaction.
- Ensure that the hotel complies with all relevant regulations and health and safety standards. Stay updated on local and national regulations related to the hospitality industry.
- Collaborate with department heads and managers to address quality-related issues, share best practices, and implement improvements. Foster a culture of teamwork and continuous improvement.
- Prepare regular reports for senior management detailing quality assurance activities, findings, and progress in meeting quality goals.
- Handle guest complaints and concerns related to quality promptly and professionally. Work with staff to resolve issues and prevent recurring problems.

Requirements

Qualifications

- Minimum 1 to 2 years of experience in same role.
- Results orientation - planning, problem solving & execution
- Multi-tasking, proactivity and creativity
- Decision making - autonomous in the search for solutions
- Strong communicator, open-mindedness, positive attitude
- Project management skills
- Hospitality business understanding
- Strong Analytical skills

Additional Information

Your team and working environment:

We are Dream Makers and committed to creating memorable moments for our guests and colleagues inspired by the authentic Qatari warmth and essence of generosity.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Alwadi Hotel Doha is the first MGallery boutique hotel located within Msheireb Downtown Doha, vibrant new retail, commercial and residential development in the heart of Qatar's capital, offering 213 luxurious rooms and suites with desirable amenities, a spectacular ballroom, and five class meeting rooms, with variety of restaurants and an exclusive spa and swimming pool. Ideal for business or leisure and is just 15 minutes' drive from Hamad International Airport and 10 minutes from West Bay.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.