Quality & Excellence Senior Manager

Job description / Role

Job summary: To develop and incorporate quality and organisational excellence measures and robust assurance frameworks in to all Departments, projects and activities across the SC. (To champion and drive a quality and excellence culture within the SC both at function and project team level.

Key responsibilities:
- Develop/update the Quality & Excellence strategy and approach for the Strategic Programme and an Implementation Plan.
- Review and maintain the Quality and Excellence policy and procedures for the SC.
- Develop and implement a Quality Framework and ensure that Quality and Excellence measures are integrated in Departments/ Divisions and Tier 4 Projects.
- Incorporate Quality and Excellence measures and reporting frameworks into Tier 4 Projects and activities, with the intent of becoming an international benchmark for best practice, operational excellence, and strategic execution.
- Is responsible for the overall establishment, implementation, maintenance and continual improvement of the Quality Management System (QMS) in accordance with ISO 9001:2008 requirements.
- Is appointed and will act as the QMS Management Representative and will ensure all responsibilities as detailed in the QMS Manual are undertaken.
- Ensure reported performance measure data has been validated for accuracy and integrity in Performance Management dashboard reports.
- Facilitate and champion a corporate culture whereby staff will be dedicated to realising goals and objectives at an outstanding level of quality and sustained performance, in?line with national initiatives and plans.
- Review all strategies, reports, and documents submitted by Quality and Excellence Experts/ Specialists and prepare Quarterly Quality Assurance Reports to management, identifying non-compliance.
- Work closely with relevant parties on PIDs development and business cases to ensure that Quality and Excellence plans are embedded, where applicable.
- Work closely with the Strategy Management & Performance team to define quality and performance approach and strategy and provide guidance on how to enhance implementation across the SC.
- Lead specific Quality and Excellence initiatives.
- Embed best practice globally to help the SC optimise the opportunities presented from lessons learned elsewhere.
- Provide guidance and training on Quality and Excellence to SC staff members and ensure Quality and Excellence is a core part of all staff and new joiner career development and training.
- Communicate the Quality and Excellence strategy and implementation plan, internally and externally.
- Provide professional development and perform periodic performance appraisals for staff in Quality and Excellence (in coordination with the HR & Administration function) and recommend incremental increases and levels of financial rewards, e.g. bonuses and annual pay increments for staff under immediate control.
- Support the review progress of the Quality and Excellence against KPIs and objectives on a monthly, quarterly and annual basis. Highlight achievements and identify issues affecting Quality and Excellence strategy implementation. Recommend improvements and efficiencies in line with business priorities.
- Perform any other duties assigned by the supervisor directly related or relevant to the job.

Ensure the assigned responsibilities are delivered:
- To a high standard of quality and timeliness
- In full compliance with the SC Quality Policy and the Safety and Security rules and requirements
- In line with any standards and objectives designated in the Employee Performance Management system

Requirements

Education and certifications:
- Advanced degree (MBA, MA/MS in Business Administration, Economics or relevant discipline)
- ISO 9001 - Quality Management Systems Internal Auditor or ISO 9001 Auditor/Lead Auditor Certified (IRCA)
- Attended/completed the following courses:
- ISO 9001 - Quality Management Systems Foundation Training
- Auditing for Improvement
- Lean for Service
- Lean Six Sigma
- Process Design and Improvement
- Root Cause Analysis

Experience and skills:
- Minimum 12 years of relevant experience in Quality Management (e.g. ISO 9001 implementation and operation), performance improvement and organisational excellence, with at least 5 years in a supervisory or managerial role.
- Experience in leading and championing process-improvement initiatives preferably in large scale organisations / programmes that had regional or global focus.
- Experience of engaging with and influencing senior stakeholders preferably in large scale projects / programmes.
- Proven track record of stakeholder management and track record of success working with a range of stakeholders (general public, interest groups, community groups, schools and developers).
- Excellent knowledge of the local, regional and international regulatory policy issues and emerging policies affecting large-scale development projects.
- Excellent written and verbal communication skills.
- High attention to detail and accuracy.
- A team player with strong initiative and ability to manage multiple priorities simultaneously on challenging deadlines.
- A positive attitude, patience, and persistence, especially when dealing with various internal and external stakeholders.
- Knowledge of Arabic is an advantage.

About the Company

The Supreme Committee for Delivery & Legacy (SC) ensures that all preparations for the 2022 FIFA World Cup™ align with Qatar’s other development imperatives, as described in the Qatar National Vision 2030 and the National Development Strategy 2011-2016. Along with its stakeholders, the SC is tasked with delivering stadiums and other infrastructure for an amazing 2022 FIFA World Cup™ that leaves a lasting legacy for Qatar, the region and the world.

The delivery goals of the SC include exceptional programme and stakeholder management to ensure the timely delivery of infrastructure and competition and non-competition venues; integrating Qatari culture into all hosting plans, to provide the best possible image of the Middle East when the world arrives in Qatar in 2022; and adopting high environmental standards on all projects, contributing to the delivery of a carbon neutral tournament.

In addition to delivering infrastructure in line with Qatar’s long-term development plans, legacy goals of the SC include nurturing exceptional local and international talent and incubating the Josoor Institute, a centre of excellence for the sports and events industries in the Middle East; fostering the development of Qatar’s private sector and streamlining regulatory frameworks; and making Qatari football more competitive and increasing participation in sports in Qatar, the region and globally.

The investments that the SC is making today will pay dividends for generations to come, in line with Qatar’s vision of a healthy and prosperous global future.

Joining the Supreme Committee for Delivery & Legacy means becoming an integral part of delivering the first ever FIFA World Cup™ in the Middle East. It means shaping the future of football in Qatar and the region. It means joining a team of creative and innovative professionals, from 45 countries and counting.