Retail Sales Supervisor

Job description / Role

POSITION OBJECTIVES
• To have a total understanding of the store and processes, and provide leadership and direction in the execution of the retail brands experience, be able to perform a broad range of Service and Selling activities.
• To perform above and beyond the skills of other sales associates and provide coaching, direction and guidance to sales associates within the store ensure all subordinates understand their role and what is expected of them and have the necessary skills to deliver on expectations.

KEY RESPONSIBILITIES
• Interpreting basic retail KPIs including sales data, line item analysis, conversion rates, average transaction values, etc. and developing the required actions to improve performance with line manager and sales associates
• Ensure sales associates within the store deliver on the required service standards and always make the customer their number one priority
• Ensure sales targets are achieved by having all sales associates focusing on the customers needs and providing them with accurate product knowledge and selling techniques such as ‘adding on products’, ‘cross selling’ etc
• Encourage customer loyalty by establishing exceptional follow up and after sales service standards
• Ensure sales associate are aware of and maintain merchandising and product display standards
• Ensure development needs of sales associates are captured and acted upon
• Provide coaching, development and performance management to sales associates in conjunction with line manager
• Identifying skills gaps of sales associates within the department and working with line manager to organize sufficient training e.g. sales or service skills, product knowledge or merchandising skills
• Encourage and coach team members in working as a team and developing positive working relationships
• Ensure a plan exists each day for sales associates to follow that highlights what jobs need to be done and who is responsible

Requirements

• Minimum 5 years Previous experience in either senior sales or supervisor position within a retail business
• Degree in Management or business related courses
• High level of Product Knowledge
• Highly effective communication skills
• Strong Customer service skills and issue resolution skills
• Selling and Merchandising skills
• Able to access and use procedural documentation
• Knowledge of relevant processes and procedures relating to Service and Selling within a store
• Skills in using relevant systems – i.e. POS, computer
• Coaching and mentoring skills
• Excellent time management skills to co-ordinate between various service and selling activities
• Professional and business-like appearance
• Friendly and has good service orientation
• Maintains standards of conduct
• Honest and Trustworthy

About the Company

Equinox Global Investments was founded in 1993, originally established with the primary focus of fulfilling opportunities in the burgeoning Qatar real estate market. The company's business streams have multiplied as diversification within the company's portfolio kept pace with the increasing opportunities in the region. Today, Equinox Global Investments has grown to include activities within real estate, retail, business to business (B2B) as well as local partnership and representation. The real estate portfolio includes shopping malls, a residential compound, commercial and industrial developments.