Senior Cargo Sales and Services Agent

Job description / Role

Senior Cargo Sales and Services Agent - Qatar Airways - Doha

In this role you will be responsible for generating maximum cargo sales in order to meet or exceed the set revenue/tonnage target for stations and to provide customer service in sales and operational areas liaising with Ground Handling Agents at stations and with the Cargo department at Head Office.

You will visit cargo agents and partake in telesales and promotional activities to generate maximised cargo sales working to meet and exceed the years target. Further to this you will assist customers with all information related to the process of sending cargo as well as distributing QR promotional items, circulars, memos and announcements to the agents to provide information on QR products. Maintaining a close relationship with QR Space Control and customers ensuring their shipments are transferred and delivered on time.

You will prepare the Monthly Marketing Report for the sales achieved and hand over to responsible person to capture information and monitor as well as handling all necessary claims documents for the hand over to head office.

Requirements

You must have completed high school and have a good command of the English language. You have a minimum 2-3 years of work experience in the airfreight industry, of which 1 are required in Sales. Customer service and orientation, Basic Rating and DGR experience is also required as well as an understanding of IATA/TACT regulations and their impact on sales.

You will be computer literate and familiar with MS Office applications (Word, Excel Power Point and Access). Customer service and Negotiation skills are also required.

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.