Senior Checkouts - IKEA

Al Futtaim Group

Qatar

Ref: HP698-11800

Job description / Role

Employment: Full Time

Senior Checkouts - IKEA - Doha, Qatar

Purpose: To assist the Checkouts and Exchange and Refunds Manager in controlling and managing the execution of pre-determined tasks within the Department in order to secure a good Check Outs ,Exchanges & Returns service with efficiency.

Operations
- Receives, counts and signs off for cash float for the day from the Accounts Department.
- Ensure the maintenance of Point-of-Sale (POS) systems and sufficient supply of resources such as denominations of Egypt currencies.
- Ensure that all the relevant instruments for the smooth operation of the cash till are available.
- Prepares reconciliation document at the end of the business day accounting for all transaction. All errors to be pointed out and rectified.
- To support sales by securing a waiting time of Exchange & Return in align with global standard.

Security
- Ensures that the cashiers are trained and no item goes through the check out point without being scanned and accounted for.
- Checking that the company is not subject to any fraudulent currency or a loss thereby.
- Check customer trolley in a polite manner so as to ensure that all items have been scanned.

Customers
- Ensure that the cashiers are providing an excellent customer service and acknowledge the customers in line at the till

People Management and Development
- Be Train the Trainer for the cash department and ensure all the co-workers in the department are trained in Product Knowledge, customer service training, Concept training, H&S training.
- Act as Payroll administrator and be a super user for the Staff Management System and generate the schedules using the system. Monitor attendance of the cashiers and monitor sickness and other absences levels.

Requirements

Job-Specific Skills:
- Mathematical, Organisational and Customer Service Skills

Behavioural Competencies:
- Self-Motivated /Team Player and confident, Business Acumen, Problem Solving , Leadership Skills, Strategic Thinking, confident, Interpersonal Skills

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.

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