Senior Domain Administrator

Job description / Role

Objectives: The role is with one of the largest financial institutions in the Middle East.

The incumbent is primarily responsible of supporting the Domain operations function and its processes and procedures and ensure that services are delivered with budgeted cost targets.

Main responsibilities:

Shareholder & Financial:
- Ensure that all areas of thee bank are supported with proper compute systems in accordance with the IT standards

Customer (Internal & External):
- Consult with Program Directors and Management Team to create efficient work flow.
- Consult with Quality Assurance staff to create Performance Measurement Reports for analytical review.
- Maintain maximum system up time for maximum end-user productivity.
- Maintain contact with Head of Domain Support and serve as liaison between the technical team and customers.
- Provide support for All non-core Servers and Infrastructure Applications (Active Directory, Exchange, Archiving, Enterprise Backup, ECC, Sharepoint, etc.), including upgrades, installation, troubleshooting and maintenance.

Internal (Processes, Products, Regulatory):
- Support the systems administration activities, installation and upgrades.
- Develop or enhance monitoring applications and scripts.
- Work with the Systems Group to deploy Web capabilities.
- Be on call to support essential business clients and emergency situations.
- Provide support for servers and infrastructure application users, including upgrades, installation, troubleshooting and maintenance.
- Specify hardware and software solutions for Division users.
- Install components; analyze problems; diagnose and repair systems.
- Work with management to plan development of computer infrastructure for office and classroom systems.
- Oversee technician and consultant as needed.
- Work as second level for data collection system.
- Standardize practices and procedures based on a software development methodology.
- Select appropriate software tools by balancing business needs and costs.
- Administer all Servers (DC, DR, Branches, and Departmental Server).
- Provide Severs Computing Support for hardware and software.
- Apply software patches / upgrades and respond to user requests as needed.
- Diagnose problems with hardware.
- Repair or upgrade hardware.
- Perform pro-active maintenance on all Domain computing equipments.
- Understand and work with Microsoft Active Directory, administration, creation of user accounts and Internet E-mail.
- Serve as a site representative to the Disaster Recovery committee and participate in periodic DR testing.
- Provide assistance to corporate MIS, and other personnel as required.
- Create and generate all required system documentation.
- Maintain local MS servers and small network.
- Administer Domain Services, Active Directory on Server, multiple SQL Servers, IIS Servers and Terminal Servers.
- Perform remote diagnosis and resolution of customer software issues.
- Configure and build customized Server solutions for customers.
- Assist local users with Windows server and desktop issues.

Learning & Knowledge:
- Create and implement end-user training for all program staff and managers.
- Duration: Permanent position

Requirements

Education/Experience Requirements:
- Bachelor’s degree in Computer Science, MIS, Engineering, Telecommunications, Business Administration or a related technical field.
- A minimum of 5 years of experience in the field of IT and Domain environment.

About the Company

Building businesses, changing lives

At Tandem, we’ve built a vast network of top-tier professionals across the globe. We empower businesses to thrive by delivering unmatched talent solutions. With our global reach, collaborative approach, and unwavering commitment to excellence, we drive transformative growth and shape exceptional teams.

Who we are.

We are a team of industry experts, driven by a passion for innovation and excellence. We are dedicated to providing unique talent solutions and nurturing collaborative partnerships that redefine success.