Senior Manager, Digital Platforms

Job description / Role

Job Purpose:
The incumbent is primarily responsible for leading the installation, monitoring and maintenance of the main server operating systems and applications of Digital Platform. The incumbent will ensure maximum security, operational continuity and contingency controls for every assigned system platform.

Job Content:

Key Results: Shareholder & Financial
• Perform necessary system administration to support Digital Platform operations and further the Group’s strategy.
• Implements KPI’s and best practices for leading the installation, monitoring, maintenance, and support of the main server operating systems and applications of Digital Platforms.
• Promote cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimize benefits for the bank.
• Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor the exercise of the same.
• Demonstrate a clear understanding of the important factors behind the bank's financial & non-financial performance.

Key Result: Customer (Internal & External)
• Ensure relations with selected vendors and partners are maintained for systems software, application, and hardware delivery, maintenance, and support.
• Assist customers with all their queries on Bank’s product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

Key Result: Internal (Processes, Products, Regulatory)
• Install, monitor, and maintain the main server’s systems and applications for Digital Platform.
• Provide a reliable operating systems environment in order that the applications meet the required service levels (SLA).
• Guide the documentation for specific platforms’ procedures and guidelines for business continuity and contingency planning of the Group’s systems architecture within the overall contingency planning policy of the Group; and check daily outcomes.
• Direct the documentation for specific platforms’ procedures and guidelines for data and systems security of the Group’s main systems within the overall systems security policy of the Group; and check daily logs and exceptions.
• Monitor performance, sizing, and utilization of assigned main systems operating systems, applications, and resources.
• Provide automated and documented procedures to support simplification of data center operations activity for daily procedures and synchronization of backup site.
• Provide automated and documented scripts for backup and retention of data on external storage within the backup and retention policy of each main system.
• Execute change management procedures with version and backtrack control.
• Ensure timely resolution of operating systems and application failures on main systems.
• Provide guidance to the Manager, Digital Platform in handling more complex jobs.
• Report to the Assistant Vice President (AVP), Digital Platform for approvals of work and prioritization of projects on hand.
• Installation and upgrades of operating systems.
• Continuous Improvement:
• Set examples by leading improvement initiatives through cross-functional teams ensuring success.
• Identify and encourage people to adopt practices better than the industry standard.
• Continuously encourage and recognize the importance of thinking out-of-the-box within the team.
• Encourage, solicit, and reward innovative ideas even in day-to-day issues.

Key Results: Learning & Knowledge
• Possess in depth technical knowledge in operating systems of assigned main servers to provide a convenient platform for systems delivery, understanding the network and systems architecture to resolve any business disruption or inconvenience to the users that may critically impact the Group.
• Understand assigned systems’ internals, architecture, and limitations in deciding on methods of problem solving which may impact overall resource availability and time to deliver changes. Perform careful analysis to ensure congruence with the Group’s long-term planning and approved strategy.
• Be aware of systems security in application and system software to implement and monitor policy and ensure full protection of software and data from un-authorized access or disruption of services.
• Proactively identify areas for professional development of self and undertake development activities.
• Seek out opportunities to remain current with all developments in the professional field.
• Hold meetings with staff and assess their performance and your team’s overall performance on a regular basis.
• Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.
• Identify development opportunities and activities for staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities.

Key Results: Legal, Regulatory, and Risk Framework Responsibilities
• Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
• Understand and effectively perform your role under the Three Lines of Defense principle to identify, measure, monitor, manage and report risks.
• Ensure systematic good outcomes for clients in accordance with the Conduct Risk policy.
• Support the framework of RCSA, KRI, Incident reporting, and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
• Maintain appropriate knowledge to ensure full qualification to undertake the role.
• Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
• Attend mandatory (internal and external) seminars as instructed by the Bank.

Requirements

Education:
• University graduate preferably with a Major in Computer Science, MIS, Engineering, Business Administration, or Information Technology (related field of study).
• At least 6 years of relevant experience (such as Linux, Windows, Apache, WebLogic, OpenShift), preferably within a highly rated international bank.

Experience:
• Excellent oral and written communication skills (including report writing) in English and Arabic.
• Good interpersonal and presentation skills.
• Understanding of the relevant laws, regulations, and practices.
• Ability to make decisions and follow through with initiatives.
• Personal integrity and self-management.
• Planning, organizing, and analytical ability.
• Results-oriented.
• Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.
• Proficiency in IT tools, techniques, and related procedures, including best practices relating to the same.
• Knowledge of banking processes/ operations and procedures, transactions, and banking systems.
• Ability to motivate and lead teams from diverse cultural backgrounds.
• Planning, organizing, and analytical ability.
• Ability to handle multiple tasks at the same time.
• Familiarity with Network and systems Design concepts.
• Fluent in the use of Microsoft Windows technology and the Internet.
• Prior PC experience required - appropriate certifications are desirable.
• Crisis Management capability.

About the Company

Building businesses, changing lives

At Tandem, we’ve built a vast network of top-tier professionals across the globe. We empower businesses to thrive by delivering unmatched talent solutions. With our global reach, collaborative approach, and unwavering commitment to excellence, we drive transformative growth and shape exceptional teams.

Who we are.

We are a team of industry experts, driven by a passion for innovation and excellence. We are dedicated to providing unique talent solutions and nurturing collaborative partnerships that redefine success.