Senior Manager, E-Channels

Job description / Role

Job Purpose:
The incumbent is primarily responsible for managing and overseeing the E-Business related projects and development team and ensuring that development and re-engineering of existing and new IT systems and products are ongoing. The incumbent will also help select the best development platform and ensure that user requirements are met by the latest and most effective tools available in the IT market.

Job Content:
Key Results 1) Shareholder & Financial
• Provide comprehensive and cost-effective solutions to internal and external E-Business and e-channel user requirements.
• Coordinate with the Head of Application Development for transactions concerning E-Business that would impact other systems like core banking.

Key Results 2) Customer (Internal & External)
• Liaise with the concerned business unit heads in electronic and web channels for their application requirements and follow up as and when required to answer their business needs.
• Meet with internal E-Business users to understand and document their requirements before providing suitable solutions.
• Build and maintain strong and effective relationships with all other related departments, units, and vendors to achieve the Group’s goals/ objectives.
• Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.

Key Results 3) Internal (Processes, Products, Regulatory)
• Manage the team sources and manage the workflow within in order to ensure timely and quality delivery of products.
• Implement development lifecycle strategies, policies, standards, and guidelines for planning & design, selection, development, and ongoing maintenance of systems.
• Meet user requirements to ensure satisfaction and delivery promptly.
• Ensure proper implementation of strategies, policies, standards, and guidelines for E-Business and e-collaboration and control the development team or vendors to deliver the objectives within the limited resources, time, and budget.
• Monitor and recommend solutions to cater to the E-Business user requirements and provide the most adequate systems to resolve these requirement needs.
• Ensure the provision of new solutions and MIS reports to the users to facilitate a more user-friendly environment.
• Ensure coordination of the build of the operations end of the Group’s website and that it is kept running to the best standards and performance.
• Lead the preparation and maintenance of documentation and standards for the different activities and systems user guides as per the overall documentation policy.
• Ensure that design and development standards are integrated with the Group’s governance framework.
• Ensure compliance and adherence to existing standards and policies regarding IT security, internet, and VPN security, BCP, and disaster recovery.
• Carry out E-Business requirements as directly assigned by the Head of Application Development and by the overall business plan.
• Promote the use of online collaboration and workflow tools to reduce reliance on paper based TXNs.

Key Result 4) Learning and Knowledge
• Understand user requirements and existing systems to provide the proper solutions by enhancing the existing systems or providing new systems.
• Possess knowledge of systems architecture and limitations in deciding on methods of problem-solving which may impact overall resource availability and time to deliver changes. Perform careful analysis to ensure changes are in congruence with the Group’s long-term planning and approved strategy.
• Initiate regular meetings that aim to add value by discussing progress, problems, and any other issues of concern.
• Identify areas for professional development of self and direct reports and act to enhance professional development of self and others.

Requirements

Education:
• University graduate (Computer Science or related degree) with at least 10 years of experience in financial services with a specialization in the management of systems design, analysis, development, and maintenance.
• Specific courses in IT security Architecture for web and e-channels.
• Training courses and certification in systems technology, web management, and banking.

Experience:
• Self-driven with well-developed motivational and team-building skills.
• Strong programming skills in development tools and languages.
• Excellent oral and written communication skills in English and Arabic (preferable).
• Effective leadership and management skills.
• Strong analytical, problem-solving, and decision-making skills.
• Project management skills.
• Strong documentation skills.
• Good interpersonal skills.

About the Company

Building businesses, changing lives

At Tandem, we’ve built a vast network of top-tier professionals across the globe. We empower businesses to thrive by delivering unmatched talent solutions. With our global reach, collaborative approach, and unwavering commitment to excellence, we drive transformative growth and shape exceptional teams.

Who we are.

We are a team of industry experts, driven by a passion for innovation and excellence. We are dedicated to providing unique talent solutions and nurturing collaborative partnerships that redefine success.