Senior Manager, HR Business Support - Airline Operations

Job description / Role

Senior Manager, HR Business Support - Airline Operations - Qatar Airways - Doha

The Senior Manager HR Business Support provides leadership and management to the Airline Operations HR Business Support team and a specialist HR Business Partner team. This role is responsible in providing Executive Management and Line Managers across the Qatar Airways Customer Experience, Flight Operationss and Technical divisions with strategic services and consulting on people-related issues.

In this role, you will lead the team in HR Business Support in activities including organisational design, insights, strategy and solution development, organisational development, resourcing and talent planning, learning and talent development, performance and reward, employee engagement, employee relations, service delivery and information. You will embed the HR Business Support function and the business partner model within the relevant divisions i.e. Customer Experience, Flight Operations and Technical. You will lead the team to deliver a service that is fully aligned to the needs of the business and encourage adopting a solution focused approach.

You will review and further develop the service provided to the organisation by the team engaging with and building positive relationships with the business to ensure that their requirements are at the centre of the design and delivery of services. You will innovate and challenge established methods to secure continuous improvements. You will plan and organise the team to enable the achievement of key objectives and key performance indicators ensuring that resources are targeted on the businesses priorities and meeting customer needs.

Requirements

You must have a Bachelor’s degree with 10 years of job-related airline experience. You must have operational exposure to range of HR and general business disciplines and be able to develop strategic initiatives as well as implementing processes and operational solutions.

You must have effective team management and leadership with excellent understanding of best practice HR management theories. You must have the ability to lead and deliver quality HR generalist support at a strategic level. You must be business oriented, have good understanding of business requirements and be used to working in a fast paced working environment.

You will have excellent English written and verbal communication skills with the ability to communicate to all levels within the organisation. Actively interested in what’s going on with a questioning attitude and willingness to learn. We need you to have strong influencing skills, strong leadership ability and innovative mind set. You must be able to engage, inspire and influence people as well as being able to drive solutions whenever required. Strong analytical abilities, excellent facilitation skills and strong project management skills are an important requirement of the role.

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.