Senior Manager Operations

Job description / Role

Senior Manager Operations - Qatar Aircraft Catering Company - Doha, Qatar

As a Senior Manager Operations you will be responsible for the leadership and management of Operations , including Pre-Ops, Crew Control and Help Desk, Integrated Operations Control Centre and Flight Dispatch. You will lead a wide team of specialists responsible for optimal disruption recovery and excellence in On Time Performance. The team must also ensure that the company has effective plans to meet safety and regulatory requirements and initiate emergency response action in accordance with company policy.

This management role is of a senior nature and has high strategic and operational importance to the airline. There exists within the role a significant scope to influence the future success of the business. Due to the strategic significance to the airline and success of the department, the position is accountable to the CEO with direct reporting lines to the Vice President Network Operations.

As a member of senior management team you are expected to manage on-the-day operational performance to ensure that cost effective and consistent disruption recovery responses are initiated / implemented. This role involves enhancement of relations with all relevant departments and other regulatory bodies and the senior executive.

The analytical responsibilities also include measuring and tracking department performance and efficiency against key performance indicators and identifying any areas for improvement. Key elements of this role also include development and management of the team to reach their potential, including creating succession plans to allow business continuity.

Requirements

We are looking for confident decision makers with strong communication skills and direct experience in Operations within an airline. Your account management, leadership and relationship building skills are crucial to excel in this role.

You will hold a relevant tertiary qualification or equivalent in a related field with at least 10 years of job related experience, including management experience. You will require proven knowledge and understanding of the commercial impacts of operations associated financial / budgetary work and relevant aviation legislation, demonstrated leadership and motivations skills with the ability to thrive in a fast paced environment.

We need you to be able to work under pressure in a dynamic working environment, perform to tight deadlines and work on multiple projects effectively. You will be working in a multi-cultural environment and need to be able to delegate work, set clear direction for your team and manage workflow of both internal and external processes.

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.