Senior Manager Retail Operations

Job description / Role

Senior Manager Retail Operations - Qatar Duty Free - Doha

We are Qatar Duty Free – a shopping emporium at the heart of Qatar’s state-of-the-art Hamad International Airport with more than 40,000 square meters of combined retail and dining.

You will be responsible for maximizing sales and profit, ensuring achievement of targets through the delivery of world class customer service and effective merchandising. You will oversee and manage the day to day operation of the entire Qatar Duty Free business including a multitude of high profile brands.

You will manage the retail operation in accordance with company policy in the following areas (but not limited to): Sales, Customer Service, Marketing and Promotions, Staff Management, Merchandising & Display, Stock Control & Handling, General Performance and Main KPIs.

Accountabilities will include but not be limited to the following:
- Development of new business opportunities
- Managing the overall retail operation at the airport with the aim of achieving the yearly sales budget
- Managing the overall shop layout, including Merchandising layouts, Price Ticketing, Display/Showcases, Light Boxes to enhance the appearance of the shop
- Overseeing all day to day operational issues in Qatar Duty Free
- Developing and maintaining strategic relationships with staff and all other stakeholders Overseeing the implementation of the company’s scheduled stock counts, in conjunction with stock control, to provide accurate records for the company and minimize stock issues
- Managing and ensuring that sufficient control measures are in place to secure both stock and cash at the shops, stores and warehouse
- Overseeing the warehouse operations ensuring the smooth and speedy movement of stocks into and out of the stores

Requirements

You will have a minimum of 10 years experience with 5 years as Retail Manager in a similar operation such as fast moving consumer goods, luxury branded products. It is preferred that you have management experience in the Duty Free business.

You will have the proven ability to be sales focused, but with a broad retailing background including, but not exclusively: purchasing stores, marketing and promotions.

Your in depth knowledge of retailing is essential; encompassing issues such as margins, pricing, retail IT systems, merchandising, in store stock layouts, price ticketing, warehouse/store logistics, passenger traffic trends, customer service standards, promotions and new business developments.

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.