Senior Relationship Manager - Mid Corporate Domestic Banking

Job description / Role

Senior Relationship Manager - Mid Corporate Domestic Banking (GCC Exposure Mandatory)

- To grow, manage and maintain relationships with existing and new customers, manage a portfolio of accounts to increase share of wallet whilst mitigating any credit risk.
- Organize and direct the activities and work of juniors to ensure that all work within a specific area of the activity is carried out in an efficient manner which is constant with operating procedures and policy.
- Provide training and feedback to subordinates to support their overall development.
- Contribute to the preparation of the budget and monitor financial performance versus the budget so that the business is aware of anticipated costs/revenues and areas of unsatisfactory performance are identified.
- Lead the profitability and balance sheet of the nominated portfolio of the clients to meet and exceed business targets as well as to meet individual budget targets and objectives and grow bank market share of deposits, low cost or free funds (current and call accounts), investments, trade finance and other banking business from the dedicated target industry segment.
- Identify the prospects within the relevant area, from referrals and use market knowledge to acquire new clients.
- Aggressively undertake and maximize the cross-selling of products to a portfolio of the clients, as well as the marketing of new products and services to the client portfolio.
- Capitalize on client relationship profitability and ensure good asset quality and maximize the cross-selling of products and services to the client portfolio.
- Partake in regular, structured client meetings and ensure all clients are personally met at least with higher frequencies for the top 25%. Maintain a call report of all visits for review by management.
- Ensure opportunities are identified, market information on developments as appropriate is gathered and business referred to other teams is provided in a standard format.
- Ensure client database is regularly updated and detailed information about the client is collected as per standard format and maintained.
- Manage client portfolios according to needs to maximise product sales, footprint, AUM and optimise returns. Monitor, review and manage lending portfolio performance, risk, and support collection activities.
- Liaise with products and service specialists in order to best serve client needs.
- Hold regular meetings with portfolio clients to introduce the banks products and services in order to maximize portfolio revenues and ensure that customers are satisfied with services received.
- Maintain ongoing dialogue with customers to ensure that they are aware of all the banks products/services relevant to their situation and credit analysis.
- Act as main point of contact for all portfolios of customers in order to ensure appropriate servicing and effective resolution of issues.
- Participate in regular, structured client meetings and ensure all clients are personally met at least twice in a year with higher frequencies for the top 25%. A call report should be maintained of all visits for review by management.
- Gather information on existing and potential customers; analyse their credit worthiness, credit data compilation and financial information interpretation in order to ensure a continuous workflow with all required information available.
- Profile existing and potential clients in order to identify overall banking needs and thus introduce clients to appropriate new products and services.
- Develop account plans in a consistent and timely manner in order to swiftly follow-up on identified business opportunities and regularly update team leader about portfolio’s accounts development.
- Monitor, review and manage lending portfolio performance, risk, and support collection activities.
- Prepare departmental MIS statements and reports timely and accurately to meet the bank and department requirements, policies and standards.

Requirements

- Bachelor’s Degree, preferably in Business-related major.
- 4 - 6 years relevant experience in the banking sector.

KNOWLEDGE, & OTHER SKILLS:
- Interpersonal skills
- Communication skills
- Influencing and Negotiation skills
- Numerical skills
- Arabic speaking preferred

About the Company

Mackenzie Jones Middle East has decades of recruitment expertise in various industry sectors. Along with a deep understanding of key market sectors and regions, we never forget to treat clients, companies and candidates as individuals who have unique needs.

So we always listen, constantly learn, occasionally challenge and frequently advise. Its all part of a service renowned for its courtesy, consideration and dedication. Based in Dubai since 2006, our office covers the GCC and Levant countries and with the right regional expertise, we are the leading specialists.

Were growing rapidly because people appreciate our honesty, commitment and results.