Job closed
Ref: GP388-918
Job description / Role
Senior Ticketing Agent - Qatar Airways - Doha
In this role you will be a crucial part of the Doha Sales team with your core responsibilities falling in making and confirming reservations; issuing and selling tickets for passengers; resolving all customer queries professionally and in a timely manner either over the phone or in person.
Additionally you will be responsible to liaise with all airline personnel to ensure maximum support to passengers and immediate attention to queries relating to clearance and dispute of ADM’s, special handling requests and other issues.
Requirements
To be successful in this role you will need minimum of a completed High School education or equivalent. Minimum of 3 year experience in customer service in an Airline / Travel Industry/ Hospitality. Gulf experience will be preferred. on IATA BSP ticketing or airline Basic Tariff courses will be an advantage.
You should have good computer and mathematical skills, fair knowledge of world Geography and excellent English language communication skills, both spoken and written.
About the Company
Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.
Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.
Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.