Service Advisor - DOMASCO

Job description / Role

Service Advisor - DOMASCO - Doha, Qatar

This is an exciting opportunity for experienced Service Advisor to work with our team in Qatar. Service Advisors are the first point of contact in the workshop for a customer and provide a window to the workshop. You will be the main image builder for the service department and therefore should present a picture of faith and confidence.

You will receive customer vehicles for service/repair jobs and raise repair orders on Dealer Management Systems. In order to do this you should be technically competent and able to understand the customer needs, raising the Service Orders accordingly.

You will need to regularly follow up with the workshop controller and technicians on their vehicles, updating Customers accordingly on the job progress and ensuring delivery of the vehicle at the promised time.

Requirements

A degree/diploma in Automobile/Mechanical Engineering would be preferred along with 3 years experience within a reputable dealership.

Strong communication skills are required for this role along with previous customer service experience. The ability to be able to sell value added services, contracts and accessories is an advantage.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.