Service Delivery Duty Manager

Qatar Airways

Doha, Qatar

Ref: GP388-938

Job description / Role

Employment: Full Time

Service Delivery Duty Manager - Qatar Aircraft Catering Company - Qatar

You will be responsible to handle an Operations Shift independently and able to control the Unit activities as a whole, if need arises.

You have to manage all operational aspects of Service delivery during your shift and ensure that the product and services for flights and non-flight orders are delivered to agreed standards and within budget and in line with the hygiene procedures. Ensure that the quality, style and concept of the QR food & beverage product, is correctly delivered on Flights. You have to make sure all food safety and HACC procedures of the company are adhered to and all staff and other resources are correctly used and productivity ensured in the shift. Keep regular liaison with other departments like Admin, Assembly, Ware Wash, Equipment Packing and Laundry to ensure proper communications at all times with regards to catering uplift and special services.

You will be required to manage, lead, and train all staff in your Shift in order to create dynamic, high-performance Operations Team that can meet the operational needs.

Requirements

You should be Graduate with diploma in hotel/catering management. You must have 5 years or more experience in Operations of a Flight catering industry as Supervisor or as Officer handled all sorts of Flights.

You must have HACCP Certification or Related Trainings. Must be well versed of Computer applications, Excellent written and verbal communication skills as well as strong interpersonal skills are the basic requirements of this role.

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.

Get personalised updates on latest vacancies
Job Alerts by Email
  • Personalised updates on latest career opportunities
  • Insights on hiring and employment activity in your industry
  • Typically sent twice a month