Service Delivery Duty Manager

Job description / Role

Service Delivery Duty Manager - Qatar Aircraft Catering Company - Doha

Responsible to handle an Operations Shift independently and able to control the department activities as a whole, if the need arises .

To manage all operational aspects of service delivery department during the shift and ensure that products and services for flights and non- flights orders (Lounges, Crew training,etc..) are delivered to agreed standards within the budget and in line with the hygiene procedures. Implements management instructions including customer service aircraft delivery and handling, food safety, HACCAP, quality control and Health & Safety as well the implementation of full ramp safety program and the compliance of the Department with all documents that should be used during training and monitoring. Managing the maintenance of Qatar Aircraft Catering Company (QACC) transport fleet by coordination with Qatar Aviation Services (QAS) maintenance and other service providers regarding the maintenance schedule and reporting any maintenance discrepancies during the day.

Requirements

Ideally you will have at least 5 years’ of job related experience with previous work experience in a medium/ large flight catering unit leading a team of operations staff in the position of Duty manger/ officer Industry. You will hold a Bachelors Degree . You must have prior experience in working for a high performance driven organisation and knowledge of airport and flight catering.

You have the ability to delegate work, set clear direction and manage workflow, strong mentoring and coaching skills, ability to train and develop subordinate's skills, ability to foster teamwork among team members, well developed interpersonal skills, and excellent written and oral communication skills.

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.