Service Supervisor - DOMASCO

Job description / Role

Service Supervisor - DOMASCO - Doha,Qatar

As a Service Supervisor you will be reporting to the Service Manager and will be responsible for organizing and managing all daily repair and services on customer’s vehicle as well as managing the vehicle movement in and out of workshop.

This role has following responsibilities:
- Plan, organize and manage repair and maintenance services on customer's vehicle
- To monitor and achieve budgeted revenue from the location by implementing dealer standard operating procedures and effective management of the service personnel.
- Lead and develop a strong performing team capable of achieving changing customer expectation levels by achieving target CSI scores.
- Demonstrates people skills and knowledge of products which play decisive role in crucial and critical customer handling in cases where his involvement becomes imperative.
- Maintenance and upkeep of the workshop equipments to maximize utilization and minimize downtime. Initiate procurement of additional equipments in line with business growth.

Requirements

- Preferably you should have degree/ diploma in Automobile/ Mechanical Engineering with at least 5 years’ experience as Service Supervisor in a reputed automotive dealership.
- Considerable knowledge of the methods and practices used in automotive service business.
- Technically competent to understand the Product and customer needs and requirements
- Ability to plan, organize, and supervise the workshop floor and lead the team.
- Excellent English Communication Skills, both written and verbal.
- Ability to deal with all levels of customer profile.
- Should have excellent negotiating, complaint resolving and leadership skills.
- Strong analytical & administrative competence is critical for this job.
- Excellent PC Skills. Capable of using ERP system to generate management and daily /monthly workshop reports. SAP user skills is an advantage and highly preferred.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.