Services Agent - Baggage

Job description / Role

Baggage Services Agent - Qatar Airways - Doha

Your Baggage is missing? We are here to serve you and will find your Baggage as soon as possible!

To provide immediate assistance to passengers whose baggage is mishandled; issue reports; trace and endeavour to restore the missing baggage to the rightful owners immediately. To achieve customer satisfaction while maintaining consistent high quality services to Qatar Airways customers.

Requirements

You must be a High School graduate, with a minimum of 2 years customer services with experience ideally in baggage services or within the airline industry. Work experience in World Tracer, MS Office and knowledge of Arabic language are added advantage.

In addition, if you possess genuine customer service, good communication skills in English with a positive attitude, and are looking for a career development in a 5 –Star Airline, this is your opportunity to join us!

Important Notes:
Qatar Airways Group does NOT charge candidates for application forms or interviews. If somebody has solicited money from you in relation to this recruitment, please report the incident.

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.