Smart Services Innovation Manager

Job description / Role

Cavendish Professionals is currently working in an exclusive partnership with Qatar Rail, which is a government-run company set up to manage, operate and maintain three unique and fully integrated rail system to the citizens of Qatar.

Our client is looking for Smart Services Innovation Manager to implement and manage advanced smart services and by managing the Innovation via the Innovation Management process to continuously improve the customer experience.

Job purpose:
* Prepares and monitors the Smart Services unit dashboard and Key Performance Indicators
* Meets Key Performance Indicators according to targets agreed with Senior manager of Customer Service in areas of smart services and innovation
* Prepares and conducts the tender process for the smart services vendor selection
* Liaises with and monitors the Smart services contractor for the design, build and run phases
* Monitors the change management process
* Implements the Innovation Management Process
* Organises and prepares the Innovation Forum. Monitor the ideas generation and selection
* Prepares business cases for selected ideas
* Leads the technical part of the tendering process for the end-state operators in coordination with the procurement team during the Preparation, Clarification and Evaluation phases
* Liaises with the System team during the Design, Testing and Commissioning phases to ensure on behalf of Qatar Rail that the operability of the systems aligns with best international practice
* Complies with all Qatar Rail CMS Policies and Standard Operating Procedures;
* Provides support to Service delivery departments regarding for the resolution of complex issues, compliance issues and potential problems related to operations;

Requirements

* The post holder must have both a qualifying degree and a successful working experience digital services project management; preferably within an operational railway organization
* 10 years Digital services project management (experience in railways desired) with a track record of developing & implementing delivering IT services. Experience in Innovation and Smart Services (Smart cities, …)

Benefits:
* Medical cover, life insurance, business class annual flights, furniture allowance, relocation allowance, annual bonus, end of service bonus, recreation allowance, school fees contribution , married, single or family visa, 35 day annual leave

A full job description and information about the benefits package will be available upon request.

We are happy to speak with candidates and advise on suitability.

About the Company

Cavendish Professionals is a highly respected recruitment consultancy with the energy, expertise and professionalism to offer extensive job vacancies in the Healthcare, Life Sciences and Technical sectors in the UK and Internationally.

Cavendish Professionals is an independent, family-run business, with a team of personable consultants whose aim is to get to know you better. We believe that this considered approach is the best way to ensure we find you a role that perfectly matches your career ambitions.

As a group we’ve been taking this approach for over 30 years. During this time we have successfully helped client organisations and candidates alike to fulfil their corporate and professional ambitions.