Job closed
Ref: GP388-944
Job description / Role
Social Media Lead Agent (Customer Contact Centre) - Qatar Airways - Doha
As a Social Media Lead Agent you will be delivering five-star Customer Service to Qatar Airways customers through Social Media platforms (such as Facebook, Twitter, Instagram, blogs, etc.).
You will be responsible to monitor social media posts directed at (or about) Qatar Airways from customers or the general public by using a bespoke Social Media Customer Care platform.
Your main accountabilities will be to review posts and discussions, identify consumer intent to then directly respond, refer or escalate posts/communications to other internal business units.
Requirements
To be successful in this role you will have a minimum of 3 years job-related experience and at least 3 years professional work experience in a customer service related role. Experience in an airline industry and reservation system is preferred. You will have excellent knowledge of written English and Arabic language.
About the Company
Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.
Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.
Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.