Store Manager

Job description / Role

We are looking for an creative, ambitious and experienced Store Managers for world renowned luxury and mass retail fashion brands.

The Store Manager is responsible for leading and managing overall store functions, whilst ensuring the deliverance of the highest customer service to maximise sales and profitability. Delivers the highest levels of motivation and development of team members and ensures individual and store compliance with all company regulations and procedures.

Main responsibilities:
- Manages order-requisitioning activities to maximize sales resolving any discrepancies.
- Responsible for achievement of set Sales target for the store through motivating staff, consistently monitoring figures and thinking of innovative ways to aid in achievement.
- Responsible for achievement of all store KPI targets to allow improved efficiencies, operational effectiveness and achieve financial objectives.
- Reduce stock loss and maintain costs control through out the store.
- Maintains close and consistent relations with customers for the purpose of customer satisfaction and aiding in retention.
- Ensure customer feedback is obtained to improve or provide new ideas for store operations.
- Preparation of management information through reports to ensure relevant information is provided as support for operational decision-making processes.
- Ensure feedback on product gaps & quality comes as per timelines to the respective teams in the Head Office.
- Ensure reviews with team are done and required actions are highlighted to allow effectiveness and productivity.
- Ensure coordination with third party agencies for housekeeping and security staff as and when required to maintain smooth operations.
- Continually looks at improving leadership within the store through identifying key areas of development for staff.
- Creates a network pool to aid in best practice of store operations and sharing knowledge which can be applied to the store or suggested for pan divisional operations.

Reporting to: Operations Manager
Travel requirements: Occasional travel within country as per business requirements
Subordinates: Sales Advisors, Sales Supervisors, Stock Keepers
Other interactions: Brand Managers

Requirements

- High School Degree or Bachelor’s Degree in relevant field.
- 5-7 years experience working within a retail environment with at least 2-3 years store management experience.

Specialist knowledge:
- Administrative
- Business Acumen
- Communication (Verbal, Written)
- Computer Literacy
- Selling techniques
- Brand/Market awareness
- Product knowledge

Soft Skills and Personality traits:
- Accuracy
- Analytical Ability
- Attention to detail
- Flexibility
- Results Orientated
- Personal Motivation
- Pro-activity
- Process Excellence
- Productivity
- Teamwork
- Time Management
- Leadership

Language Fluency: Fluent in English, Arabic will be an advantage.

About the Company

Al Mana is one of the largest and most diversified groups in the region, operating over 55 companies in 8 countries and employing over 3500 personnel. Industries that we operate in include automotive distribution and services, real estate and investments, retail and luxury fashion, F&B, engineering, technology, media and entertainment. The group covers most areas of retail including luxury goods, beauty, fashion, home interiors, watches and jewellery. Operating over 300 outlets, Al Mana represents some of the largest and most successful brands in the world.