Store Manager

Job description / Role

Customer Focus

- Effective resource planning for customer service
- Ensure regular training of store staff on all aspects of customer service, product knowledge and selling skills
- Implement a high standard of customer focus within the store

Sales and Commercial Profit

- Achieve the revenue targets for the store
- Achieve target productivity metric (sales per person per day, staff per sqft) for the store - Actively seeks ways to achieve or exceed shop sales targets

Requirements

SOP and Store Standards

- Ensure accurate stock merchandise and management (stock ageing, stock loss, space management) within the store
- Oversee and monitor all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback
- Oversee and monitor the inventory management in the store (stock availability, order management, back store management, stock movement within store)

People Management

- Ensure store expectations and priorities are communicated to staff
- Review and provide regular feedback on staff's performance against expectations
- Carry out regular and relevant in-store training and enroll staff on relevant Learning and Development courses

About the Company

Founded in 1973 in Bahrain, the Landmark Group has successfully grown into one of the largest and most successful retail organizations in the Middle East. An international, diversified retail conglomerate that encourages entrepreneurship to consistently deliver exceptional value, the Group operates over 900 stores encompassing a retail presence of over 13 million sq. ft. across Middle East, India, Egypt, Turkey, Yemen and Pakistan (franchise operation). The Group employs around 31,000 employees.