Talent & Culture Coordinator

Job description / Role

Job Purpose

The position is responsible for developing employer branding initiatives, and candidate sourcing and selection, which support the hotel's business objectives in hiring the right and best talents to meet operational needs as a world-class hospitality icon.

Key Interactions

Internally

- Talent and Culture Team.
- Executive Committee, Department Heads, Sections Heads and all colleagues.

Externally

- Candidates.
- Local and foreign hospitality institutions - ITE, SHATEC, Polytechnics, Universities, etc.
- Vendors - Recruitment agencies/headhunters, outsourced companies, etc.

Primary Responsibilities

SUPPORTS WORK ON EMPLOYER BRANDING

- Assists to strategise and drive ongoing progressive and best practices in enhancing employer branding as an employer of choice.
- Assists to sustain the hotel's position as an employer of choice and a leading world-class hospitality icon.
- Assists to benchmark against the best-in-class not only within international and local hospitality but across all industries worldwide.
- Coordinates with Marketing Communications in work related to employer branding.
- Assists in the preparation and submission of Talent and Culture related awards.

SELECTS AND RECRUITS THE RIGHT AND BEST TALENTS

- Works with Operational ExCo, Department Heads and Section Heads to develop and propose plans relating to manpower requirements in ensuring that the hotel is correctly staffed according to the projected level of business.
- Determines recruitment needs and develops strategies for different profiles of candidates.
- Promotes and administers the hotel's colleague referral programme.
- Ensures prompt and accurate posting of job vacancies on various sites - hotel website, job and school portals, etc.
- Organises, coordinates and participates actively in recruitment campaigns e.g. career and job fairs.
- Sources for passive candidates proactively.
- Manages selection processes for successful recruitment placement.
- Assesses and evaluates prospective colleagues.
- Conducts reference checks before making job offers.
- Discusses package expectation with candidates before making job offers.
- Ensures smooth transition to the Talent and Culture operations team upon completion of successful job offers.

LIAISES WITH KEY AGENCIES AND VENDORS FOR MANPOWER AND POSSIBLE SOURCES OF RECRUITMENT

- Networks with employment agencies, educational institutions, government bodies, etc. for manpower and possible sources of recruitment to keep tap on new avenues and government grants available.

ASSISTS IN BENCHMARKING FOR COMPETITIVE COMPENSATION AND BENEFITS STRUCTURE

- Assists to benchmark against the best-in-class in luxury hotels.
- Assists to check with other industries for innovative initiatives and programmes to adopt, modify and implement.

ENSURES POSITIVE CANDIDATE RELATIONSHIP MANAGEMENT

- Provides candidates with a warm welcome and personal experience.
- Contacts and replies candidates promptly and professionally.
- Ensures that unsuccessful candidates receive a reply, and resumes are kept in database for future reference.
- Conducts follow up conversations with new colleagues after 1 month from work commencement to ascertain proper settling in and to understand any challenges at work.
- Communicates follow up conversations with the Talent and Culture Operation team.

INVOLVEMENT IN WIDER JOB FUNCTION RELATIONSHIPS

- Assists and supports the Talent and Culture team in projects and colleague activities as required.
- Implements corporate Talent and Culture initiatives and programmes on timely basis.
- Upholds AccorHotels Values of Guest Passion, Sustainable Performance, Spirit of Conquest, Innovation, Trust and Respect in the execution of all duties and responsibilities, and in ensuring full compliance by all departments.
- Participates and supports sustainability in corporate initiatives and programmes such as Planet 21 - Corporate Social Responsibility, Diversity and Inclusion, Women at AccorHotels Generation (WAAG), etc.
- Performs any other duties and responsibilities that may be assigned.

Main Complexities/Critical Issues in the Job

- Ongoing national manpower challenges and shortages with limited foreign work pass quota. Challenges in attracting and retaining local talents to work in the hotel industry.
- Competing with other industries in compensation and benefits.
- Labour intensive in a luxury hotel set up despite implementation of suitable technologies and systems.
- Short operational cycle and lead time in forecasting manpower needs.
- Response lead time when deciding to make job offers to candidates.
- Response to candidates on timely basis.
- Handling candidates' expectations on position and package.

Requirements

Profile

Knowledge and Experience

- Tertiary education with specialisation in Human Resources from a reputable institution.
- Working knowledge of Microsoft Office (Excel, Outloook, Powerpoint, Word).

Competencies

- Oral fluency and written excellence in English.
- Ability to speak other languages and basic understanding of local languages and dialects an advantage.
- Strong communicator with presentation and influencing skills.
- Strong interpersonal skills with ability to work with colleagues from different cultures and connect well with colleagues at all levels.
- Good understanding of what it takes to build a strong service culture in a world-class hospitality icon.
- Driven and ability to work independently with high proactivity in a dynamic environment.
- Ability to contribute and work effectively in a team.
- Creative and resourceful.
- Flexible and able to embrace and respond to change effectively.
- Sense of urgency
- Loyalty, high integrity and ability to keep confidentiality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.