Training Officer - F & B

Job description / Role

Training Officer - F & B - Qatar Duty Free Company, Doha

As a training officer you will be responsible for the creation, implementation and ongoing training programmes & requirements of the Qatar Duty Free Food & Beverage Department, which will encompass all F & B activity at all levels, HACCP - Food Hygiene and handling practices, food preparation & service & customer service. The incumbent ensures that people are equipped with the required behavioral knowledge and skills to support the business in achieving its objectives.

Requirements

The successful candidate will be an excellent communicator, a strong leader as well as have very good presentation skills. Ideally you will have at least 5 years’ of job related experience with international hotels, restaurants, airports or international master franchises within a multimillion dollar turnover environment. Experience in hotel / catering / retail industry is a strong advantage A Bachelor’s Degree in Hospatility /HR or a CIPD will be an advantage.

Managerial skills - Ability to delegate work, set clear direction and manage workflow, Strong mentoring and coaching skills, Ability to train and develop subordinate's skills, Ability to foster teamwork among team members, Well developed interpersonal skills, Excellent written and oral communication skills. Sound knowledge of MS Word and PowerPoint Preferred, Experience in training in a multi-cultural environment and good understanding of equal employment opportunity of custom and practices.

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.