Posted
Ref: RP714-17661
Job description / Role
What you will be doing:
- Process all incoming and outgoing calls accurately and courteously
- Ensure smooth internal telecommunication as per brand standards
- Manage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers
- Be the first point of contact for our guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations
- Allocate rooms based on guest preferences, availability and business demands, ensuring a comfortable and enjoyable stay
- Resolving guest complaints or issues related to reservations, billing, or room assignments
- Record and control wake-up calls accurately
- Assist guests with international calls and directory queries. Address guests by name whenever possible
- Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
- Page staff member when requested
Requirements
- Customer service-oriented with exceptional communication skills in English
- Ability to speak other languages and basic understanding of local - Arabic language will be an advantage
- Interpersonal skills and problem-solving skills and the ability to remain calm under pressure
- Basic computer skills
- Customer oriented with a positive attitude and smiling face
- Team player with a positive attitude and willingness to go the extra mile
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.