Job closed
Ref: KP380-662
Job description / Role
Reporting to the Call Centre Manager the purpose of this role is to support the efficient operation of the call centre, dealing with all manner of calls in an effective way.
Responsibilities include:
- Answering and responding to incoming requests for assistance.
- Logging all incoming calls with specified priority standard
- Monitoring progress of response to incoming requests for assistance
- Liaisoning between Call Centre and other parties dealing with request for assistance.
- Maintain comprehensive records of all activities and communications carried out in response to each incoming request for assistance and monitor Service Provider compliance.
- Accurately arrange all necessary access appointments and monitor Service Provider compliance
- Produce reports of activities and communications.
- Accurately follow procedures and processes.
- Maintain Quality management systems, supporting and updating operational data and other office duties as required.
Requirements
- Two years previous experience in customer services as a minimum.
- Manages a variety of tasks and is able to plan accordingly within the short-term
- Makes decisions within parameters set by manager, using job/specialist experience
- Interacts with stakeholders around specific work efforts and deliverables
- Supports delivery of Health and Safety policy and standards
- Supervises the activities of others to meet deadlines and quality standards taking account of impact outside area of responsibility
About the Company
ReThink Recruitment is a full service business and technology recruitment consultancy that does things differently. We service resourcing needs across all industry sectors and for any size of company, from single permanent placements for SMEs to large contractor outsourcing projects for global corporations.
Whether you work in the commercial or public sector, our recruitment experts will give you honest advice and deliver results on time and on budget. We're not like other recruitment agencies and we’re confident that you will prefer our way.